ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Spa Director

Expiration Date: December 05, 2019

Job Category

Spa Director

Company Name

Hutchinson Consulting

Company Type

Day Spa


Boston, Massachusetts United States

Contact Name

Karen Smegal-Butler


Company Description

One of the most recognizable day spa brands. located in the heart of Boston is looking for a strong, gritty and enthusiastic leader to join their family culture.

Job Description

Responsibilities of the Spa Director include: Ensures that service standards are kept at a high level for guests by maintaining the standards set in SOP's and service standards and Core Values. · Assesses all employees' progress continually, trains/mentors employees with positive reinforcement and disciplines fairly and consistently. · Provides excellent guest service and monitors guest feedback. Supervises and follows up on guest requests and comments.  · Ensures fiscal responsibility through efficient scheduling of staff. · Ensures that financial goals are attained by developing and implementing retail sales plan. · Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.  · Creates a team of service providers to meet all aspects of professionalism and service demands.  · Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.  · Specifies and controls efficient usage of professional products for all services by completing a service cost analysis using an inventory control system. 

Job Requirements

· Bachelor's degree or comparable spa management experience  · Knowledge of professional spa services and treatments.  · Knowledge of retail operations and inventory systems.  · Effective leadership skills and a strong work ethic.  · Excellent customer service skills.  · Efficient, well organized, and able to handle a variety of duties simultaneously.  · Sales oriented.  · Energetic, enthusiastic and motivational.  · Professional manner, discretion, and appearance.  · Excellent verbal and written skills.  · Normal work hours: Varied to include nights, weekends, and holidays.  · Proficient in spa software (Harms Millennium) and Microsoft Office products a plus.

Job Status



$60,000 - $72,000
ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.