Job CategorySpa Director
Company NameHutchinson Consulting
Company TypeDay Spa
Boston, Massachusetts United States
Contact NameKaren Smegal-Butler
One of the most recognizable day spa brands. located in the heart of Boston is looking for a strong, gritty and enthusiastic leader to join their family culture.
Responsibilities of the Spa Director include: Ensures that service standards are kept at a high level for guests by maintaining the standards set in SOP's and service standards and Core Values. · Assesses all employees' progress continually, trains/mentors employees with positive reinforcement and disciplines fairly and consistently. · Provides excellent guest service and monitors guest feedback. Supervises and follows up on guest requests and comments. · Ensures fiscal responsibility through efficient scheduling of staff. · Ensures that financial goals are attained by developing and implementing retail sales plan. · Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair. · Creates a team of service providers to meet all aspects of professionalism and service demands. · Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system. · Specifies and controls efficient usage of professional products for all services by completing a service cost analysis using an inventory control system.
· Bachelor's degree or comparable spa management experience · Knowledge of professional spa services and treatments. · Knowledge of retail operations and inventory systems. · Effective leadership skills and a strong work ethic. · Excellent customer service skills. · Efficient, well organized, and able to handle a variety of duties simultaneously. · Sales oriented. · Energetic, enthusiastic and motivational. · Professional manner, discretion, and appearance. · Excellent verbal and written skills. · Normal work hours: Varied to include nights, weekends, and holidays. · Proficient in spa software (Harms Millennium) and Microsoft Office products a plus.