ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Spa Director

Expiration Date: March 02, 2019

Job Category

Spa Director

Company Name

Chatham Bars Inn

Company Type

Resort/Hotel Spa


297 Shore Road
Chatham, Massachusetts 02633 United States

Contact Name

Danyel Bianchi-Matteson



Company Description

Chatham Bars Inn, a 4-Star, 4-Diamond luxury resort is located in the town of Chatham, Cape Cod, Massachusetts. The resort and its location are steeped in history and rich in a service-oriented culture. Chatham Bars Inn sits high upon a bluff with sweeping views of Pleasant Bay and the Atlantic Ocean. Our understated luxury and premium amenities coupled with a staff of passionate service providers creates an experience for guests that is thoroughly enjoyable and memorable. There are 4 full-service restaurants, 217 guestrooms; 15,000 sq. ft. of dedicated meeting space plus another 7,000 sq. ft. in additional space for meetings & events, and our 8-acre farm is the source for our fresh vegetables, herbs, and fruits. Our boat fleet is extensive and provides enjoyment such as whale watching, deep sea fishing, seal cruises, sunset cruises, water tours, and trips to the islands of Nantucket and Martha's Vineyard. Chatham Bars Inn boasts an award-winning Spa, two pools, and a bevy of outdoor activities that includes biking, kayaking, tennis, yoga, power walks, and a quarter mile of private beach. The Chatham Bars Inn Spa offers the finest in luxury treatments and amenities including 5 oversized treatment rooms with private showers, a hydrotherapy tub, sauna, 5 outdoor (seasonal) cabanas, heated outdoor pool, and spa, and for an elevated spa experience we offer 12 beautifully appointed and fully-equipped spa suites. The 4000 sq. ft. spa earns 2.5 million in annual revenues, has a total of 60 employees during the high season, 40 during the winter months, and has a solid base of both guest and non-hotel guest business. Chatham Bars Inn is a wonderful place to work as it offers so much including great benefits, a positive culture and environment that fosters growth and enjoyment in what we do. Working with seasoned and passionate professionals who value each other and share in the same goal of consistency in quality service just makes the daily work experience pleasurable.

Job Description

The Spa Director is a visionary and one who incorporates progressive thinking with exceptional management skills and fine tuned leadership qualities. Must have a minimum of five years of Spa Director experience. This individual will have excellent communication skills and will be successful in balancing the needs of the spa, the guests, and the employees. The Spa Director will have a full understanding of the complexity of properly and efficiently operating this area. In addition to having exceptional organizational skills, marketing ability, and an eye for detail, the Spa Director must have the knowledge and aptitude to evaluate and manage labor costs and expenses related to the spa as its many components are important to the spa’s overall success. Having the capability to recognize trends in the market place and evaluate the needs for spa guests is paramount to keeping the spa fresh and enjoyable. The Spa Director will play an integral role in providing training, guidance, and consistency in high quality service for all staff at the spa. Resort/Hotel experience preferred. • Responsible for hiring, managing and visually monitoring staff performance (Massage Therapists, Estheticians, Nail Technicians, Spa Concierge, Spa Attendants, Spa Pool Attendants, and spa retail) • Responsible for training, development, coaching & counseling, disciplining, and terminating employment of staff • Managing the ongoing training, inspections, and results of the Chatham Bars Inn Standards to include Forbes, Leading Quality Assurance, and AAA • Monitors customer service improvements and operational efficiency • Monitors continuing education, obtaining/maintaining certifications • Trains staff in all service procedures and communication standards that are outlined in the Standard Operating Procedure Manuals • Motivate all staff with daily supervision and support • Product knowledge and maximizing sales (products and services) • Receive and resolve all departmental guest complaints in a timely manner, including follow-up • Maintain strong organizational and computer skills • Provide clear direction in advising and instructing staff in details of their work • Manage and monitor labor costs, payroll, and supplies

Job Requirements

• Minimum of 5 years experience as a Spa Director, comparable luxury hotel/resort market preferred • Demonstrated management skills • Superior customer service skills • Leadership skills • Ability to multi-task • Strong attention to detail and organization • Solid scheduling experience • Excellent computer skills • Clear and concise written and verbal communication skills • Able to lift up to 50 lbs. • Must be flexible with schedule and can work weekends and holidays

Job Status



ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.