Job CategorySpa Director
Company NameRemington Hotels/La Posada de Sante Fe Resort & Spa
Company TypeResort/Hotel Spa
Address330 E Palace Ave.
Santa Fe, New Mexico 87501 United States
Contact NameBeverly Fox-Crismond, Director of Spas
Remington is a dynamic, growing, independent hotel management company with over 40 years of experience in the hospitality business. Providing top quality service in the areas of property management and condominium hotel management, Remington's track record of success demonstrates a unique understanding of the hotel business in all phases of the economic cycle. Our culture across these disciplines is centered on achieving results. At Remington, we believe that our people are the ultimate source of our competitive advantage. We are proud of our reputation for consistently delivering outstanding results to owners and investors, as well as our brands, guests and associates. As a result of our success, Remington has become The premier service provider to the hospitality industry™
The Spa Manager is responsible for supervising all Spa personnel to ensure quality health and fitness services to members and guests. He/she is also responsible for scheduling all spa- related appointments, checking guests in and out, and assisting in all retail sales. Essential: • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner • Maintain regular attendance in compliance with Remington standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working • Comply at all times with Remington standards and regulations to encourage safe and efficient hotel operations • Maintain a warm and friendly demeanor at all times • Must at all times be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees • Ensure facility is prepared for proper opening and closing each day • Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order • Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment , products and retail items) • Arrange for all spa appointments for a la carte services/activities and packages • Handle all administrative functions of the spa including use of Spa software, maintaining inventory of supplies, answering telephones, make appointments, and answer questions. • Provide Spa tours as necessary • Oversee efficiency of Spa operations at the front desk via proper scheduling of appointments and staff and communication with the front desk staff. • Review/revise scheduling on a daily basis according to business demands • Assist with billing for all Spa services and retail sales including preparing receipts • Be thoroughly familiar with and provide instruction on Spa software • Assist with inventories and cost controlling • Issue locker keys and print guest itineraries as necessary • Assist in monitoring and evaluating Spa reception employees • Train Spa employees as necessary • May be called upon to act as Spa MOD Marginal: • Attend and assist with meetings/training as required by management • Perform other duties as requested by management • Provide CPR/First Aid as necessary Marginal: • Attend and assist with meetings/training as required by management • Perform other duties as requested by management • Provide CPR/First Aid as necessary
Education and Experience: • 3-year experience in a spa or related field preferred • 1-year retail experience preferred • Bi-lingual desired Physical Requirements: • Flexible and long hours sometimes required. • Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Mental Requirements: • Must be able to convey information and ideas clearly • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high pressure situations • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. • Must maintain composure and objectivity under pressure • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests • Must be able to work with and understand financial information and data, and basic arithmetic functions.