Job CategoryCoordinator / Front Desk
Company NameThe Wickaninnish Inn - Ancient Cedars Spa
Company TypeResort/Hotel Spa
Address500 Osprey Lane PO Box 250
Contact NameMelody McLorie
Located on Vancouver Island's rugged west coast, the Wickaninnish Inn is minutes from the picturesque township of Tofino at the gateway to Pacific Rim National Park Reserve and the renowned beauty of Clayoquot Sound. The Inn is situated on a rocky promontory at the western most point of Chesterman Beach. Surrounded by ocean on three sides with ancient temperate forest as a backdrop, the Wickaninnish Inn offers panoramic views of the open Pacific, nearby islands and the natural sweep of spectacular Chesterman Beach. Artistic elements contributed by a variety of artists, artisans and master carver, Henry Nolla, combine art, culture and nature together throughout the Inn. Our Ancient Cedars Spa offers a varied menu of rejuvenating treatments designed to encourage relaxation and promote a general sense of well-being. The final ingredients completing the overall guest experience are found at The Pointe Restaurant, which offers ocean front dining and showcases locally sourced, seasonally inspired, refined West Coast cuisine.
Job Description: - Greet guests immediately as they arrive in Ancient Cedars Spa; - Answer the telephone and complete treatment bookings; - Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available; - Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory; - Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa; - Participate in Retail programs, training and meetings; - Complete assigned administrative duties; - Be proficient in the opening and closing duties of the spa; - Assist with Spa Attendant shifts when necessary; - Assist in spa cleaning and organization of all areas of the spa, including closure day and reopening day; - Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, the AAA standards and Wickaninnish Inn service philosophies are followed.
Job Requirements: - Excellent interpersonal and verbal communication skills; - Previous spa product line knowledge an asset; - Strong organizational skills, initiative thinking and ability to multitask; - Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone; - Previous experience of 1 year in another spa or a full service hotel, an asset; - Working knowledge of Maestro, Excel, Word, and Internet applications preferred; - Must embrace the philosophies of wellness and healing through spa experiences; - Exemplary customer service skills and a demonstrated willingness to exceed guest expectations; - Ability to make a 1-year commitment to the position. To apply for this career opportunity, please send your resume with letter of intent to firstname.lastname@example.org By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.