ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Spa Attendant

Expiration Date: July 12, 2019

Job Category

Other Position

Company Name

KOSA Wellness Spa and Retreat

Company Type

Day Spa


3241 Garver Green, Suite 260
Madison, Wisconsin 53703 United States

Contact Name

Stephanie Guadagnoli



Company Description

KOSA (pronounced Kosha) is a layer or a sheath of the self. In yoga philosophy there are 5 kosas - the physical, energetic, mental, intellectual, and soul. Each layer is a dimension of the self, ultimately leading to our inner true nature. Kosa was created to serve the needs of modern-day society, by offering an authentic, accessible, nurturing environment that is rare to find in our busy, digitally-saturated lives. The mission is to offer people an invitation to find their true nature, connect with each other, and connect with the world around us. And in doing so, we can feel better and live happier lives. We offer a space to retreat, reconnect with oneself, and to take the time for personal care with spa treatments and wellness consults. A unique fusion of East meets West, Kosa blends the timeless and universal Indian tradition of Ayurveda (ayur=life; veda=wisdom) with products made by artisans in Wisconsin and NGO's in India. Each season, we carefully select and source fresh, organic ingredients that are in balance with mother nature. Guests will experience these on the inside and outside, in everything from the aromatherapy, teas and foods from Kosa Kitchen, oils and skin care products and herbal remedies. Guests are invited to visit the 4,500 square foot space for Ayurvedic spa treatments, connect with oneself on a day retreat, or engage in a more long-term, customized wellness balancing plan. Each degree of engagement, over time, can be transformative. In the Summer of 2019, we will open our space in the eclectic and historically renovated Garver Feed Mill on the East side of Madison.

Job Description

Work collaboratively with Spa Manager and entire Spa Team Arrive for your shift 15 mins early to ensure you have time to become grounded and ready to receive your guests Maintain a professional and clean appearance as stated in the KOSA operations manual Ensure equipment is maintained and in good working order Support KOSA’s financial goals by suggesting return appointments and retail offerings Anticipate, identify and ensure guest needs are being met in the best possible way, handling them with compassion and respect Exhibit a professional attitude, poise, diplomacy and an ability to handle difficult situations Kind, caring, present and mindful connection with clients and colleagues Embrace environmental sustainability, committing to KOSA’s green practices Issue spa lockers, robes and slippers to guests and then escort guests to their lockers Provide orientation tour, explaining spa amenities offered and answering guests’ questions Maintain a safe, clean and well-organized spa environment through consistent monitoring of the Inner Sanctum/Locker Rooms/Hydrotherapy/Community areas Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets Maintain and restock laundry and spa sandals Review guest appointments/schedules as needed Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available Maintain eye contact when addressing external and internal guests Handle guests’ questions and concerns professionally and courteously Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time Maintain a positive attitude and contribute toward a quality work environment Regularly attend, participate in and support training and staff meetings for the spa Assist in all areas of spa operation as requested by management Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Job Requirements

Ability to be efficient and productive in a fast-paced environment Must have enthusiasm and possess excellent customer service skills Enjoy working with people and possess a friendly and outgoing personality Excellent communication and listening skills Must be a team player Possess individual core values that align with KOSA Spa Embrace working in an environment where standards are 5-star in service Experience working in a spa and/or hospitality environment preferred Knowledge of Ayurveda and interest to learn along the way Available to work between the hours of 9am-9pm, have flexibility in work scheduling, and are available to work Fridays, Saturdays and Sundays Must have exceptional time management

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.