Job CategorySpa Management
Company NameThe Spa of Colonial Williamsburg
Company TypeResort/Hotel Spa
Address307 S ENGLAND ST
WILLIAMSBURG, Virginia 23185 United States
Contact NameMeredith Friedman
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric and performance optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Nevada, New York, Puerto Rico, Texas, and Virginia, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service, Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
The Regional Vice President (RVP) is responsible for all aspects of the smooth operational practices at assigned location(s) dependent upon “Base” location and geographic proximity to other locations. The RVP is responsible for all aspects of a luxury Hotel/Resort spa, ranging from budgeting, financial and service level performance, service programs, and day-to-day operations. In addition to Operations oversight, RVP will partner with Director of Business Development with regards to lead generation. Responsibilities: Spa Operations/Inventory Management Overall responsibility for driving revenues throughout each property and managing the bottom line. Working with Spa Management teams to ensure staffing levels at all properties. Ability to work with various Hotel Management key personnel to build a strong relationship and a seamless guest service experience. Hold monthly/quarterly update meetings with Hotel teams. Drive spa group sales by working with the Hotel sales team and local area event planners. Approves ordering of professional products on a monthly basis. Approves Spa and Retail ordering on a monthly basis. Initiate and control product inventory and cycle counts. Maintain safety and sanitation and disinfection standards. Use all PPE and sanitation standards by TRILOGY and the State Governing Body. Oversee cleanliness, disinfection and maintenance standards. Ensure EP’s properly clean and sanitize products, rooms, tools and equipment, adhering to TRILOGY and State Governing Boards requirements and guidelines. Ensure EP’s follow service rules and regulations under their license in the State. Ensure EP’s use all PPE and sanitation standards by TRILOGY and the State Governing Body. Oversees Spa Management teams at each property Attend appropriate Hotel management meetings. Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms. Cleanliness and maintenance must be held at the highest standards. Ensure that all spa equipment operates at optimum performance. Staffing/Training: Adhere to and promote corporate culture. Oversees Spa Management teams at each property. Assist in creating treatment protocols, training manuals, and training schedules alongside team leaders of each department. Assist the Spa Manager Team in training new staff on corporate standards, software procedures, and customer service problem resolution techniques. Hire and train all technical staff on Corporate/Brand/Resort standards. Manage personnel under own supervision including hiring, guiding, directing, developing, training, counseling, disciplining, and evaluating. Completes all management and service provider performance reviews on a yearly basis. Provide leadership to all team leaders in each department. Provides regular communication of company information, functions, benefits, events, etc. with spa staff on a regular basis. Conducts consistently (on monthly basis) mandatory staff meetings. Analyze/Reporting: Directly responsible for Spa P&L, budget, and forecast. Oversees Spa Management teams at each property Ensuring payroll percentages remain within required levels. Enter customer problems/issues in the access database. Prepare monthly return to vendor reports. Prepare check-out/closing report, on a daily basis. Monitors staff to ensure quality, standards, and efficient, friendly service. Customer Resolution: Ensure that established service levels are consistently achieved in compliance with Resort standards and 4-star criteria. Guest service is expected to exceed and outperform all comp spas in the area. Effectively deals with customers’ issues and complaints. Monitor and document all customer complaints/issues by completing a customer complaint form. Benefits/Perks: Medical, Dental and Vision (Full-Time Employees only) 401K Matching PTO – Paid/Holiday Time Off VTO – Voluntary Time Off Discounts on Retail Products and Spa Services
Qualifications: Minimum BS degree required, preferably in a relevant field (Hospitality, Business Management, Operations). Candidate must be authorized to work in the US. Must have minimum of 5-7 years of experience as a Senior Management role in a 4 or 5 star property. Service industry in spa, retail, resort, or restaurant experience necessary. Highly proficient at creation and management of P&L, forecasting, and budgets. Must be a quick learner; accuracy, and attention to detail are critical. Must be polished, professional, and have a strong command of both written and verbal English. Must have a flexible schedule, including days, nights, weekends, and holidays. Must be organized, timely and detailed oriented. Must be highly proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred. Must be reliable and have outstanding customer service skills. Must be able to meet deadlines and prioritize tasks. Possess strong leadership skills with prior track record of Supervisory experience of staff at all levels. CPR and First Aid certified desirable.