ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Public Relations Manager

Expiration Date: October 09, 2021

Job Category

Other Position

Company Name

Eminence Organic Skin Care

Company Type

Affiliate / Resource Partner


530 W Broadway #300
Vancouver, V5Z 1E9 Canada

Contact Name

Hayley Puratich



Company Description

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, Eminence Organics continues to meet the highest standards of social and environmental performance, accountability and transparency for employees, customers and the community.

Job Description

As the Public Relations Manager, you will develop strategies which directly support the organization’s vision and strategic goals to maintain and enhance the positive public image of the organization. You will lead a team in key areas including community engagement, giving programs, advertising, events, and special projects. As the Public Relations Manager, you will also take the lead on Crisis Communications, working with cross-functional teams including Operations, Organization Development, People & Culture and Customer Education. You will directly report the VP of Marketing & Communications. Responsibilities: Oversee Public Relations efforts including strategy, budget, implementation, tracking and results Oversee external PR Firm to organize media events, press releases, editorial content, etc. Develop and drive communication strategy to leverage Eminence’s successes Oversee the Eminence brand’s charitable initiatives, including the nonprofit Eminence Kids Foundation and Forests for the Future (where we plant a tree for every retail product sold) Nurture and develop mutually beneficial relationships with VIP Customers including celebrities Create, propose, and adhere to an annual advertising and sponsorship budget and measure results Ideate and project manage unique campaigns to grow a favorable image of the organization Assist with executing the company’s strategy and direction for tradeshows and events Represent the brand favorably at events, including public speaking engagements, both internally and externally Lead the company’s Crisis Communications strategy and develop processes to create an efficient workflow Work cross-functionally with Customer-facing teams to monitor, assess risk, respond to, and diffuse escalated situations Provide ongoing coaching and feedback to the team, and address performance issues through one-on-one meetings and annual performance reviews Partner in the attraction and selection of new Team-members, and conduct orientations and trainings Identify, recommend and track KPIs while ensuring integrity and accuracy of data Total Rewards: Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

Job Requirements

Post-secondary education in Public Relations, Journalism, Communications, or related field, plus 5 years of hands-on experience in the development of marketing/communications plans, or an equivalent combination of education and experience A minimum of 2 years’ experience in leading a team Experience developing and executing strategic plans and project management Experience in non-profit is an asset Understanding of, or experience in, the spa industry is an asset Charismatic and engaging, polished public speaking style and excellent written communication with superior grammar and composition skills Ability to exercise diplomacy and discretion and to handle highly confidential information Proven experience in building rapport and trust with key business leaders and Team-members and the ability to work well under pressure and with various styles of leadership Strong strategic and analytical thinking, risk analysis, problem-solving, organizational, consultative, facilitation, consensus-building, conflict resolution, and exceptional Customer service skills Advanced proficiency in MS Office (including Word, Excel, PowerPoint and Outlook) Ability to travel 10-20%

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.