ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Product Development & Merchandising Manager

Expiration Date: July 02, 2021

Job Category

Other Position

Company Name

Universal Companies

Company Type

Affiliate / Resource Partner


18260 Oak Park Dr
Abingdon, Virginia 24210 United States

Contact Name

Angie Rasnake




Company Description

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa! We offer great benefits like: Company discretionary bonus plan 401(k) with company match Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental) Personal, vacation, and sick time Professional development Discounted spa products Wellness programs Employee / family events Beautiful location* There are many areas of opportunity for a career with Universal Companies, so please contact us at to find out how you could grow with us. *Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.

Job Description

Position Title/Status: Product Development & Merchandising Manager/Exempt Department: Product Development Reports to: Director of Product Development & Education Date: 06/01/21 Location: Remote SUMMARY OF JOB RESPONSIBILITIES: The Product Development and Merchandising Manager is responsible for merchandise strategy, vendor relationships and execution of new product development for their assigned products and brands. Additionally, the Product Development and Merchandising Manager is responsible for managing the product and brands ongoing profitability, with emphasis placed on Signature and Focus brands. KEY RESPONSIBILITIES AND DUTIES: • Responsible for selecting and proposing new products for their respective categories/brands. • Continuously evaluate gaps within current categories, researching potential vendors who they believe will offer profitable products to round out their categories • Responsible for documenting and reviewing products that are submitted by vendors, including existing brand line extensions or for new brands within their category • Responsible for ensuring the correct set up of sku, options and content in Salesforce. • Coordinate with Purchasing, Distribution, Sales and Marketing to ensure a successful product launch, including the set-up of sku’s, sales training, product content and ensuring the product has been received. • Review excess inventory oversight by selecting and proposing products to be discontinued, based on past sales performance, profitability and future potential. • Maintain product relevance and positioning of each product using marketing tools. • Initiate competitive review of products and make recommendations for price changes. • Monitor the profitability and sales growth by assigned categories, brands and individual products. Make recommendations to Marketing as to how improvements can be made for further sales increases. • Monitor the returns and reviews for products within the assigned brands and categories, paying specific attention to quality issues. • Provide information on sales and client training opportunities offered by the vendor.

Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES: • Experience in sales, spa operations or consulting is preferred. • Excellent project management skills and a positive attitude • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests • Creative and analytical thinker with strong problem-solving skills • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts • Ability to assess the impact of new requirements on Salesforce and other integrated systems Education/Experience • Preferred four-year degree in business or equivalent work experience in a related field. Experience in the following a big plus: • Customer Service Experience • Understanding of Salon and Spa Equipment

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.