Job CategoryOther Position
Company NameNatura Bissé
Company TypeAffiliate / Resource Partner
Address2000 Westridge Dr #100
Irving, Texas 75038 United States
Contact NameJosanna Gaither
Natura Bissé is a family-owned, Spanish luxury skincare company serving professionals and consumers worldwide since 1979. With subsidiaries in Spain, United States, Mexico, United Kingdom, and presence in 35 countries, Natura Bissé continues to expand in the most distinguished spas and luxury retailers around the world.
Natura Bissé is hiring a Multi-Channel Trainer, Education Center Of Excellence. We are looking for a high-energy and driven candidate who brings strong skills in leadership, problem-solving, project management, a positive attitude and can multitask with ease. The Multi-Channel Trainer, Education Center of Excellence is responsible for driving and managing day-to-day activities to meet daily education goals with a service mindset. This position is responsible for conducting engaging, informative, and motivational training for aestheticians and store line sales staff, Day Spa, and Hotel staff, to develop highly motivated, knowledgeable, and productive teams. Conducts special events, while championing consumer engagement and experiences. Works in partnership with the Education Center of Excellence and Field Teams to support the achievement of sales growth in their respective market.
In this role, you will be exposed to a multitude of opportunities within a progressive, goal-oriented and accomplished company. This role: Understands and exemplifies the Natura Bissé philosophy and brand culture Helps develop and deliver multi-channel training and support materials, webinars, videos, social media, and communications to inspire and enhance ongoing education, reinforce brand equity, customer service, sales, and profitability Conducts comprehensive training programs and events that incorporate product knowledge, retail selling skills, hands-on aesthetic skills, and business operations for use in account opening and ongoing development. These programs include but are not limited to Hands-On Training, Spa Plan Training, and Masterclasses (MOB) Supports event planning, ensuring events are results-oriented and interactive Collaborates with Field team to provide assistance with treatment offerings and menu descriptions Works with teams to enhance product knowledge, develop selling skills and encourage team management and business reporting skills. Conducts training on special events. Resource for in-depth product knowledge and point of sale expertise Lead, assess and facilitate training for counter teams that will lead to the achievement of sales goals Lead, assess and facilitate training for new and existing Day and Hotel Spas Support sales growth by conducting both in-person, virtual events, and social media videos/activations Monitors and analyzes sales performance, focusing on product sell-through and training/event focus Assists in the creation and execution of events in collaboration with the Education Center of Excellence to support the brand’s strategy Communicates with an account prior to visit to communicate timings, agenda, and focus areas