ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Massage Manager

Expiration Date: July 31, 2022

Job Category

Spa Management

Company Name

Canyon Ranch

Company Type

Resort/Hotel Spa


165 Kemble St
Lenox, Massachusetts 01240 United States

Contact Name

Nancy Burdette



Company Description

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Job Description

The Massage Manager is expected to lead by example. He or she is responsible for managing the efficiency and effectiveness of the Massage Department through the leadership and direction of the Spa Director. They will be primarily responsible for the day-to-day operations of the department, ensure high quality guest experience, staff performance management, as well as maintaining department budget. Staff Supervision: Maintains a professional leadership style, mentors all levels of staff and maintains open communication between the staff and management. Responsible for the selection, on-boarding, training/development, counseling and termination of massage staff. Responsible for timely completion of performance reviews for the massage therapists. Ensures all staff follow proper daily procedures focusing on guest engagement. Assumes any line level role such as escorting guests to massage or assisting in clean-up/set-up of massage rooms. Guest Experience: Ensures all guest requests are accommodated expediently and courteously. Trouble-shoots and resolves guest problems or complaints and directs and approves the resolution of guest problems or complaints as needed. Informs the other spa managers of any unresolved incidents or issues. Maintains guest visibility and available on the floor at 10 minutes to every hour to ensure that staff support guests as necessary. Financial Analysis: Manages payroll, operating and capital budget controls for the Massage Department. Maintains daily awareness of spa revenue and uses this information to make expense decisions/recommendations. Adjusts availability of staff when needed, due to house counts, illness, vacations, etc. Ensures that payroll information is accurate. Prepares budgetary analysis for the massage department as necessary. Retail: Shares management of monthly retail and cabin product inventory of Massage Department. Including ordering, stocking, researching new products and monitoring usage. Assists in developing new treatments. Available to assist/support other departments in the Spa when necessary to maintain guest experience.

Job Requirements

Must have prior knowledge of position/industry (3-5 years previous experience in same or related field). CPR/AED certification required within 90 days of employment. Supervises 6 or more (full time equivalent) colleagues. Demonstrated experience providing exemplary guest service. Demonstrated people management skills which have successfully motivated & enhanced performance & development. Excellent organizational, judgement, listening and time management skills. Skilled in Microsoft office applications including Word, Excel, PowerPoint and Outlook.

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.