Job CategorySpa Management
Company Name1440 Multiversity
Company TypeResort/Hotel Spa
Address800 Bethany Drive
Scotts Valley, California 95066 United States
Named for the number of minutes in a day, 1440 Multiversity is a brand-new learning destination in the California redwoods showcasing cutting-edge weekend and 5-day programs in health and wellness, personal growth, and professional development. Part personal retreat, part conference center, and part wellness resort, our 75-acre state-of-the-art facility offers beautiful accommodations, forest trails, shops, dining facilities, a spa, and fitness center. The campus is nestled between Santa Cruz and Silicon Valley, and hosts a wide array of world-class faculty in fields including mindfulness, authentic leadership, neuroscience, integrative medicine, relationships, yoga, the creative arts, and more. 1440 Multiversity was founded by and for people interested in leading integrated lives - built around mindful, conscious choices.
Reporting to the Healing Arts Manager, the Healing Arts Supervisor assists and supports to oversee the daily overall operation of the Healing Arts and Fitness Center. Responsible to coordinate and supervise the Healing Arts team in delivering high-quality, body-centered treatments that integrate and enhance the multidimensional learning at the 1440 Multiversity. Together with the Healing Arts Manager, this position is responsible for developing a high functioning, guest focused team with the capacity to achieve departmental objectives, including achievement of business/mission metrics, high-levels of guest satisfaction and employee morale.
Accountabilities Build and maintain excellent relationships and communication within the department, ensuring these are carried with all the department stakeholders, including service providers, spa attendants and receptionists as well as other support departments, such as the rooms, events and sales teams. Be a positive leader and set the example for team members to build team morale; keep conversations professional in the workplace, resolve issues, and know when to escalate concerns to senior leadership, while still being part of the solution. Ethics: must possess a strong set of core values and beliefs consistent with 1440. Customer Focus: Builds effective relationships with customers, identifies customer expectations, tries to see issues from their point of view; offers practical solutions to problems. Delegation: Demonstrates appropriate use of the steps of delegation. Uses delegation to develop others, balance work load, and effectively manage time. Problem Solving: Gathers and analyzes information, identifies goals, explores and selects solutions, implements an action plan, and evaluates results ensuring guest satisfaction. Technical Skills: Possesses the knowledge and abilities necessary to perform required job elements to established standards. Composure: Responds to information and situations in a self-controlled manner. Maintains a calm composed manner during stressful times. Assist with hiring, training, leading and developing a highly effective guest service team. Maintain a positive, effective, and efficient work environment through direct, constructive coaching and mentoring Act as direct contact for all Healing Arts and Guest Experience teams. Collaborate with other team members in the areas of Guest Experience, Retail / Caf, Facilities, Housekeeping etc. to ensure a seamless, welcoming experience for guests. Provide leadership and mentoring to team members to support their successful development and execution of department objectives. Maintain staff scheduling and flex staffing to accommodate fluctuating program enrollment and demand. Train team on cash handling procedures and systems. Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives programs with Healing Arts Manager to increase revenue sales. Conduct and hold regular training and one on one meetings. Assist Healing Arts Manager to set up monthly departmental meetings and proper follow ups. Act as Healing Arts Manager-on-duty in the absence of the manager. Ensure therapists are guided in a warm and nurturing environment to be able to provide our guests with healing and therapeutic services. Deliver an exceptional customer experience while meeting financial goals and organizational objectives. Support Healing Arts Manager in analyzing business opportunities and risks. Assist in maintaining and developing a culture of best practices in staff health and safety. Assist in managing and conducting inventory analysis and support in retail buying. Work closely with 1440's retail leadership for cross utilization and efficiencies. Assist Healing Arts Manager in creating and maintaining strong relationships with all product and supply vendors, simplifying systems where possible and maximizing resources. Set up and organize workstation & treatment rooms with designated supplies, forms equipment and resource materials; report shortages and/or needs to Healing Arts Manager. Work closely with Healing Arts Manager in developing policies, procedures, and business processes that ensure compliance to professional standards, state and local licensing, and regulations. Provide input on growth of the department, bringing concepts to the Healing Arts Manager and assisting with implementing new ideas. Monitor and maintain cleanliness, sanitation and organization of assigned work areas and equipment. Able to perform other tasks or projects as assigned by Healing Arts Manager. Essential skills and experience Previous cash handling experience required. Prior inventory experience preferred. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Ability to accurately and efficiently input information into computer systems with developed computer proficiencies. Ability to think clearly, quickly and make concise decisions. Ability to work well under pressure, managing a high volume of reservations and guest requests. Learn to properly manage the flow in the department. Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. Able to set priorities for the spa team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests. Refer to Physical and Work Environment Checklist for guidelines & expectations for this job. Stand or walk for an extended period or for an entire work shift. Independently motivated, innovative and highly collaborative. Excellent spoken and written communication, listening and interpersonal skills. Success in managing a revenue-driven business. Strong strategizing, planning and ability to implement solutions, Computer skills, including Microsoft Office Suite, and ability to learn booking and scheduling systems, Attention to detail and ability to handle multiple tasks, A commitment to a flexible schedule that includes days, nights, weekends, and holidays to meet business demand. Impeccable character, keeping confidentiality and skillfully and gracefully resolving issues. A strong orientation towards 1440 Multiversity's mission, vision and values. Bilingual a plus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.