Job CategorySpa Director
Company TypeDay Spa
San Francisco, California 94104 United States
Contact NameMegan Linney
Redmint- Ancient care, modern you. Our mission is to revolutionize the spa and wellness industry through the practice, education and promotion of Traditional Chinese Medicine. LAUNCHING FALL 2019 Part urban escape and part wellness retreat, we deliver ancient care for the modern you. Acupuncture to Tuina massage. Herbal remedies to vibrational sound healing. Get acquainted with unkinked muscles and deeper sleep. Share a laugh with plumped lines and relieved joints. Flirt with the energy of your dreams. Every visit brings you closer to how you want to feel, look and be. Stronger. Healthier. Balanced and in the flow. Life’s a journey. Discover yours here.
Redmint a new urban wellness retreat launching in fall 2019 is seeking an experienced Spa Director to lead a team of seasoned wellness professionals in this 17 treatment room Traditional Chinese Medicine Urban Wellness Retreat in San Francisco. Oversight includes $2+M in revenue annually. Candidates must be a strategic thinker with a strong financial acumen in order to grow the business. Strong spa operations experience and the ability to build trust and lead change is required. Must enjoy being hands-on and a relationship builder with customers, members, and staff. DUTIES AND RESPONSIBILITIES Spa Operations/Inventory Management Overall responsibility for driving revenues and managing the bottom line. Establish staffing levels Identifies, recruits and hires all personnel. Oversees all staff and supervisors. Ability to work with the corporate team and ownership to build a strong relationship and a seamless guest service experience. Attends weekly leadership meetings. Work on spa related strategies, collateral, and promotional activities in conjunction with the corporate off-site marketing team. Drive group sales by working ownership and local area event planners. Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms. Approves the ordering of professional products on a monthly basis. Approves Spa and Retail ordering on a monthly basis. Conducts daily treatment room checklist inspection noting inconsistencies working alongside the Supervisor and lead practitioners. Cleanliness and maintenance must be held at the highest standards. Ensure that all spa equipment operates at optimum performance. Initiate and control product inventory and cycle counts. Assist in creating treatment protocols, training manuals and training schedule alongside team leaders of each department. Hire and train all technical staff on Corporate/Brand standards. Assist Supervisors and Leads in training new staff on Corporate standards, software procedures, and customer service problem resolution techniques. Prepares payroll and transmits to accounting. Manage personnel under own supervision including hiring, guiding, directing, developing, training, counseling, disciplining and evaluating. Completes all management and service provider performance reviews on a yearly basis. Provide leadership to all team leaders in each department. Provides regular communication of company information, functions, benefits, events, etc. with spa staff on a regular basis. Conducts consistently (on monthly basis) mandatory staff meetings. Analyze/Reporting: Directly responsible for results of P&L, and budget management. Ensuring payroll percentages remain within required levels. Enter customer problems/issues in the access database. Prepare monthly return to vendor report. On a daily basis prepare check-out/closing report. Monitors staff to ensure quality, standards, and efficient, friendly service. Customer Resolution: Ensure that guest service exceeds and outperform all comp spas in the area. Effectively deals with customers’ issues and complaints. Monitor and document all customer complaints/issues by completing a customer complaint form.
SKILLS AND EDUCATION REQUIREMENTS Must have a minimum of 3-5 years of experience as a Spa Management. Highly proficient at creation and management of P&L, forecasting, and budget. Must be a quick learner; accuracy and attention to detail are critical. Must have excellent communication skills, both written and verbal Must be organized, timely and detailed oriented. Must be proficient with Microsoft Word, Excel and Outlook. Must be reliable and have outstanding customer service skills. Must be able to meet deadlines and prioritize tasks. Must have outstanding leadership skills. Must be proficient in MindBody software.