ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Front Desk Agent

Expiration Date: December 12, 2021

Job Category

Coordinator / Front Desk

Company Name

Burke Williams Day Spa

Company Type

Day Spa


845 Market Street Ste 510
San Francisco, California 94103 United States

Contact Name

Amy Flair



Company Description

Burke Williams Day Spas exist to transform your day. A leader in the wellness industry since 1984, Burke Williams introduced the original day spa and continues to innovate, providing the latest in self-care products and services. A luxurious sanctuary awaits at eleven locations across California, inspiring you to disconnect from the world and reconnect with your inner self. Burke Williams provides a comforting place for your body + soul to rest and revitalize. Unique spa services include signature facials, massages, nail care, and more for the ultimate in relaxation and transformative results!

Job Description

Welcome guests to Burke Williams, confirming appointments and completing the check-in process Engage guests through facility tours, highlighting our luxurious amenities and unique special touches throughout the spa Proactively identify special occasion guests and partner with your team to craft uniquely memorable experiences just for them Offer membership programs, gift card specials, and retail items to help your guests enhance their wellness journeys Provide customized recommendations for services, enhancements, and therapists that are tailored to each guest’s individual needs Build relationships with your spa’s unique clientele, encouraging them to deepen their relationship with Burke Williams Represent the full suite of products and services, articulating the differences between each to your guests and helping them choose their best options (don’t worry, we’ll teach you!) Act as a key liaison between the front-of-house, back-of-house, management, and everyone in between

Job Requirements

Tech-savvy, ability to learn new software programs Communicates early and often, informing all the relevant parties of important information Confidence in scheduling appointments and managing point-of-sale, handling credit card and cash transactions A team player with a willingness to help out anywhere needed beyond the front desk A steward of our brand, ensuring brand standards are met everywhere throughout the spa Ability to stand and lift to support cleaning and organizing retail and front desk areas

Job Status



$20 pr/hr plus commission
ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.