Job CategorySpa Director
Company NameMontage Big Sky
Company TypeResort/Hotel Spa
Address181 Clubhouse Fork PO Box 160729
Big Sky, Montana 59716 United States
Contact NamePatrick Huey
Nestled within Big Sky’s 3,530-acre Spanish Peaks enclave, and less than an hour’s drive from the gates of Yellowstone National Park, Montage Big Sky will offer a year-round mountain paradise for luxury adventurers and outdoor enthusiasts alike. Guests will enjoy ski-in, ski-out access to Big Sky Resort’s 5,800 skiable acres, an onsite 18-hole Tom Weiskopf-designed golf course, close proximity to world-renowned fly-fishing along with an abundance of hiking, wildlife spotting, mountain biking, Nordic skiing and snowshoeing trails.
SUMMARY The Director of Spa leads all spa, wellness and retail activities for the Resort. The Director is responsible for the quality and consistency of spa and beauty treatments, meeting financial goals, ensuring a high level of both Guest and Associate satisfaction, oversight of a spa and property retail boutiques, creation of spa & wellness packages, supplier relations, pricing, and other assigned initiatives.
ESSENTIAL FUNCTIONS Job duties include; although are not limited to: • Creation and Implementation of Business Strategy. Define business strategy for Spa Montage together with the Resort General Manager and Vice President of Spa and Retail Operations, and then lead the implementation of that strategy, working closely with Sales & Marketing. • Spa Operations. Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Ensures the highest quality of spa & beauty treatments to drive guest satisfaction. Empowers employees to provide excellent customer service. • Operating Policies and Procedures. Lead the continuous improvement Spa Montage policies and operating standards. • Innovation and Brand Enhancement. Oversee the ongoing development and positioning of Spa Montage offerings in terms of overall concept definition, philosophy, treatment & menu offerings. Review and refresh our spa product offering in line with current guest and industry global trends – anticipate and set future trends. Participation in select media events and promotions. • Spa and Property Retail. Ensure a financially successful retail operation and guest retail experience by working with the Corporate Retail Director on all initiatives and purchases to be in keeping with the brand direction. • Salon Operations. Ensure that the Salon is offering cutting-edge salon services in line with guest expectations. • Wellness Calendar. Conceptualize and implement a set of Wellness initiatives to run throughout the year. These should be staffed by recognized experts, working individually or in collaboration. • Financial Management. Work with the Resort General Manager, Director of Finance and Vice President of Spa and Retail Operations to lead the setting of the budget for the spa, then oversee the annual operating budget. This includes managing CapEx projects as defined annually. Ensure successful performance by maximizing profitability. Maintain a positive relationship with Ownership interests. Work with Spa leaders to enhance booking opportunities. Assist in meeting and exceeding budgeted goals and gross operating profit. Ensuring monthly retail audits and inventories are properly executed and reported in timely fashion to the resort financial team. • Supplier and Partner Management. Monitor external contracts and services provided by suppliers and the business partnerships that are in place, to ensure that these are operating effectively and provide the best value to the company. • Team Leadership and Management. Mentor Spa Montage Big Sky Leadership team; oversee the performance evaluation and succession planning. Play an integral role in the growth of the current and future leadership team. SUPPORTIVE FUNCTIONS & QUALIFICATIONS FOR THE ROLE • Five years minimum of Luxury Spa Director experience. • Understands the luxury spa business on a global platform • Has the vision to create original, high-value spa experiences that are differentiated and authentic to their environment. • Has experience in successfully recruiting, training and leading a large number of diverse spa, wellness and beauty, and retail professionals, ensuring high motivation and high performance. • Ability to effectively interact with guests and staff in a professional manner. • Excellent organizational, time management and strong analytical and computer skills. • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. • Knowledge of budgeting and forecasting. • Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and managing performance when necessary. • Ability to solve problems and make rational decisions. • Knowledge of Montage Resort, Spa and Retail operations. • Full knowledge of Massage Therapy Regulations, Cosmetology Regulations for the jurisdiction of the spa. • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Employment with Montage will continue to be “at will” during the first six months of employment. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an Associate in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of Associates under his/her supervision. Onsite attendance as needed is essential to the successful performance of this position. Due to the fluctuation in business levels in the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the Resort. In addition, attendance is required in select scheduled training sessions and meetings. All Associates are required to fully comply with company rules and regulations for the safe and effective operation of the Resort’s facilities. Associates who violate Resort rules and regulations will be subject to performance management, up to and including termination of employment.