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Assistant Spa Operations Manager

Expiration Date: June 29, 2021

Job Category

Spa Management

Company Name

Well & Being Spa at the Fairmont Scottsdale Princess

Company Type

Resort/Hotel Spa


7575 E Princess Drive
Scottsdale, Arizona 85255 United States

Contact Name

Justin Vanderpoel



Company Description

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits! Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V

Job Description

Assistant Spa Operations Manager What will you be doing? Reporting to the Spa Director & Assistant Director, Well & Being Spa. • Consistently offers professional, engaging and friendly service • Facilitate and coordinate scheduling of operations calendar. • Maintain tracking of call statistics • Filing- and compiling reports – including treatment provider reports for review by spa management • Update phone and email lists • Controls Office & Guest Supply Inventory • Maintain weekly, monthly and annual financial tracking spreadsheets with support of Spa Director • Organizes office and bulletin boards • Help with closing Group billing when needed • Assist in special event staffing, assuring all coordination between schedules is properly tracked and input • Run reports through spa booking software to support business needs • Follow up on a weekly basis with Membership related needs – tracking membership spreadsheet, communicating expiration dates, dues & fees coordination with Assistant Spa Director • Attend all team meetings to provide administration scribe support and summary reporting of meeting minutes, agenda development • Responsible for providing accurate inventory updates to spa leadership for spa linen, collateral and professional supplies • Provide strong excel support with maintaining and updated daily, weekly and monthly tracking reports for various key aspects of the spa • Provide daily administrative support for all projects as required to Managing Director and Assistant Spa Director • Analyze cost of Sales + Project Management • Access Safety & Risk Management • Perform MOD shifts as needed. • Member of the Spa Leadership Team • Review hotel occupancy forecasts and assist with labor standards.

Job Requirements

Your Experience and Skills Include: • Previous supervisory and Spa experience is an asset • Knowledge of the Book4Time spa software system is an asset • Adhere to Fairmont Scottsdale Princess Grooming Guidelines • Microsoft Office suite of software - literacy required, strong proficiency in Microsoft Excel spreadsheets and reports • Proven competency in the area of organization and communication skills Physical Aspects of Position (include but are not limited to): • Constant sitting, standing and walking throughout shift Visa Requirements: Proof of eligibility to work in the United States is required.

Job Status



based on experience
ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.