Job CategorySpa Management
Company NameThe Peaks Resort & Spa
Company TypeResort/Hotel Spa
Address136 Country Club Dr
Telluride, Colorado 81435 United States
Contact NameLeah Gower
We live and work in a place of extreme beauty and enjoy a lifestyle most only dream of. We understand that we are stewards of an amazing place and we take this responsibility very seriously. We are seeking like-minded individuals who share our passion for this resort, these mountains and for providing a great experience for our team and our guests. We value independent and entrepreneurial spirited people and we pride ourselves on shedding the corporate-driven business models seen in most companies today. We believe in hiring the best people, listening to our team and empowering them to make decisions that align with our values. If this sounds like the environment and the lifestyle for you we would love to develop a relationship with you and explore the possibility of you becoming a team member.
The Spa Assistant Director assists the spa director in driving and leading the operational and financial direction of the spa while ensuring the highest quality of guest services. The Assistant Director helps to oversee the management direction and development of the retail, reception and attendant staff as well as massage, esthetics, salon. Develops, monitors, and reviews all staffing, scheduling, facility operations, supply procurement, revenue management, safety training, standard operating procedures, payroll management and guest service satisfaction.
• To share responsibility for the overall management and performance of the Spa daily operation. • Manager on Duty in Director’s absence and/or as needed. • Excellent in managing guest service and handling guest relations. • Exceptional skills in running a large Spa Operation Team in a seasonal environment. • Experience in achieving retail and revenue goals. • Experience in managing business to budgets, Payroll, Scheduling and maintaining an internal calendar as well as product inventory and ordering. • Extensive computer knowledge and computer applications. • Ability to take initiative, ownership and prioritize tasks. • Exhibit a professional and polite appearance at all times. • Ability to create supportive and nurturing environment which consistently delivers a spa experience that exceeds guest and staff expectations. • Direct involvement in hiring, counseling and terminations of all spa and retail employees. • Hold regular meetings to keep staff up to date on all aspects of the Spa’s operation. • Develops departmental procedures and standards in order to ensure an efficient and positive guest experience on an ongoing basis. • Responsible for training and accountability of service standards for all employees including supervisors. • Ensure Equipment is maintained in good working order. • Ensure stock and cash items are kept safely under lock and key. • Minimize or eliminate losses through negligence with monitoring programs. • Manage inventory effectively and control ongoing service and product margin analysis to ensure profitability. • Implement opportunities for managing operational costs and boosting the bottom line. • Develop procedures for accurate inventory control and monitoring. • Develop and maintain compensation guidelines for customer complaint handling. • Anticipate, identify and ensure guest and member needs are being met in the best possible way. • Guide staff to become caring problem solvers, cooperative, accommodating and fair. • Assists in creating the annual budgets and forecasts for both the spa and retail and ensures that the operations meet those numbers on a monthly basis. • Assist in developing Spa’s Marketing Strategy and ensure a consistent image is being portrayed. • Ensure the Spa is always staged for maximum buyer impact. • Assists in developing and making recommendations on spa treatments and packages to better utilize the skills of the staff as well as the use of the facilities • Create ongoing in-house promotions and activities to stimulate sales, staff and customers. • Maintain a friendly and warm demeanor at all times. • Maintain an attentive, friendly, helpful and courteous attitude to all guests, members, managers and fellow employees. • Demonstrate an exceptional level of professionalism for the staff to emulate. • Develop and maintain gracious and efficient front desk procedures. • Create a motivating environment of sincerity, warmth and fun for staff and guests. • Perform staff evaluations with proposed action plans. • Strong organizational, problem-solving, and analytical skills. • Excellent written and oral communication skills.