Job CategorySpa Management
Company NameSerenity by the Sea Spa at Hilton Sandestin Beach Golf Resort & Spa
Company TypeResort/Hotel Spa
Address4000 S. Sandestin Blvd
Miramar Beach, Florida 32550 United States
Contact NameEmily Roeckle
Experience ultimate luxury at a Destin spa favorite in northwest Florida. Our name, Serenity by the sea Spa, captures this tranquil South Walton full-service spa experience. Inspired by our beautiful seaside setting in South Walton’s Miramar Beach, Hilton Sandestin’s award-winning spa is a harmonious blend of atmosphere, services and products that leave guests feeling truly refreshed. Featuring 14,500 square feet of absolute serenity near Destin.
Assistant Spa Director- primary responsibility is to assist the Spa Director in setting the leadership standard in providing direction and supervision to spa staff in the Spa's daily operations including but not limited to Guest Service, Front Desk, the full Treatment Menu of Services and Programs, the Lounge areas/locker rooms and spa pools. The Assistant Director is the lead Manager on Duty for the Spa and with the Director serves as a role model of personal and professional values. The Assistant Director oversees the coordination of all guest needs, staff scheduling, product and supplies management and the attention to the details in the Spa Standards. Duties and Responsibilities include but are not limited to: • Champions the policies, procedures and daily operating standards for each department in the spa as well as for the spa operation as a whole • Coordinates and assists in the refinement of policies, procedures, service protocols and job descriptions for each department and position in the Spa Assists in interviewing, hiring and training new staff. • Manages the Human Resources aspects of performance appraisals and employee development including; training & department orientation, documentation, assessment, measurement and communication for exceptional results. • Stays abreast of emerging trends in the Industry and recommends how they can be integrated into the Serenity operations. • Maintains a cooperative and professional work relationship with all auxiliary resort departments. • Assists in developing and implementing budgets, monitors revenues and operating costs. • Assists with marketing and public relations to help create and present a marketable facility. • Directs the promotion and maintenance of effective guest relations, managing guest recovery efforts as necessary • Manages SpaSoft system and recommends how to take better advantage of the various tools and reports it offers. • Perform other duties, tasks and projects as assigned by the Director. Supervisory Responsibilities include: • With the Director, responsible for overall direction, coordination, evaluation and team building of Spa staff. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws. • Addresses complaints and resolves problems. • Responsible for cash handling procedures oversight. • Safety and security of guests, staff and all Serenity/Hilton property
ESSENTIAL FUNCTIONS: Direct the activities of the Front Desk and Retail department Responsible for opening/closing of Spa/Salon/Fitness Center Key partner who understands and can utilize every facet of the spa software Coordinates Retail Sales, including but not limited to placing monthly Retail Orders, maintain Retail Boutique in an effort to enhance ability of the staff to work effectively and achieve Monthly Retail goals. Monitors the appointment schedule so we have the proper number of staff on duty. Responsible for monthly inventory Coordinates the guest and staff appointments to assure a smooth flow Responsible for assuring that the spa reception/front desk team are properly supervised, qualified, and trained to perform their jobs effectively. Works with accounting to resolve any billing problems Recommends and participates in the retail sales planning process. Prepares the weekly and daily work schedules for the department. Makes appointments for al a carte services/activities and packages, for immediate as well as future appointments. Answers the telephone, makes appointments, answers questions, directs the calls, etc. Prepares appointment cards for guests and sells spa gift certificates. Prepares staff’s appointment cards for staff-guest schedules and constantly up-dates these throughout the day. Monitors all monies for services, retail sales. Acts as a resource for all policies, programs, services/activities in every spa department. Key Partner who understands and can utilize every facet of the spa software. Provides leadership training, management and retail sales support. Responsible for maintaining favorable relations with guests and ascertaining that a high level of guest and product service is provided. Responsible for assuring that retail sales policies are understood and followed by reception/front desk team. Establishes and maintains contact with existing potential guests. Stays up-dated and trains the staff accordingly in the latest developments pertinent to departmental functioning. Ensures a pleasant visit for each guest. Maintains inventory needs and supplies for the reception/front desk. Works cooperatively and professionally with all departments. Prepare all receipts for services and retail sales when necessary. Prepares daily reports to monitor number of services given, productivity, gross receipts, allocation of gratuities and service commissions, etc. Performs special projects as required by the Spa Director and/or MOD Attends weekly formal meetings conducted by the Spa Director Attends any meetings with other departments at the spa or the resort which can help promote business Monitors trouble-shooting needs Issues robes, slippers, lockers and locker keys for guests taking services when necessary Answers the telephone and direct calls as appropriate Conducts tours of the facility Maintains cleanliness and neatness of the facility Knowledge of all treatments and products and is able to explain to guests and team Education: Must attend product knowledge training and coordinate webinars and or on-site training along with the assistance of the skin care vendors Computer software skills required CPR training Required Experience: Two years experience in direct spa staff supervision/management Two years experience with retail sales/membership sales Licenses or certificates: No special licenses required. Grooming: All employees must maintain a neat, clean and well-groomed appearance consistent with that of Spa Leader or business casual. (specific standards available).