For the first time, the International SPA Association (ISPA) will host a pre-Conference Spa Workforce Super Session focusing on workforce development within the spa industry at the 2019 ISPA Conference & Expo. This two and a half-hour workshop will take a deep dive into one of the spa industry’s top priorities of recruiting, retaining and engaging quality talent.
The Spa Workforce Super Session will provide tools for business leaders as they look to fill open positions on their teams while developing a strong work environment that produces loyal employees. With numerous industries struggling with the same shortages and challenges, it’s essential that spas work together to stand out and capture the attention of the talent market.
“ISPA is pleased to offer this extended educational opportunity at the 2019 ISPA Conference & Expo,” said ISPA President Lynne McNees. “We are confident this session will provide our attendees with tangible skills they can immediately implement into their businesses. The knowledge they will gain from this session will allow them to create a working environment that fosters employee growth and retention.”
Led by international speaker and author Bryan Williams, the Spa Workforce Super Session will feature four modules each offering tangible takeaways that will elevate the attendees’ businesses. Williams will be leading discussions on finding the right candidate, implementing proactive onboarding strategies even before new hires start and creating a culture of excellence to increase loyalty and retention with a company’s workforce.
Particular attention will be spent on the onboarding process as Williams notes, retention is a result of how well you onboard and train your team. Other takeaways attendees can expect are: mastering the four key steps in the onboarding experience; tips to move from “quit & stay” to “stay & thrive” environment; and best practices to create a culture of peer accountability.
The Spa Workforce Super Session will take place Tuesday, September 10 at The Venetian in Las Vegas and is complimentary to any full-Conference ISPA Conference & Expo registered attendee. A full overview of the Spa Workforce Super Session can be found on attendispa.com.