ISPA’s Snapshot Surveys traditionally provide quarterly examinations of spa and resource partner performance, and this edition continues that custom. However, as the global coronavirus crisis continues to profoundly affect the spa industry, the need for detailed insight into how it will continue to respond remains substantial. As a result, this survey sought that additional context and attempts to offer as clear a picture as possible of how the industry is navigating the path toward reopening as restrictions are lifted in their areas.
Naturally, spa closures affected quarterly performance figures for spas and resource partners alike, though the pandemic’s impact has not been particularly consistent on that front, possibly due to the wide variation in closure dates and restrictions in different regions. 23 percent of spas, for example, reported a revenue increase of 10 to 19 percent compared to the first quarter of 2019, while 15 percent reported a revenue decrease in the same range.
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