Human Resources

A comprehensive checklist for onboarding new employees.

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Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

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Whether recruiting new staff members or trying to reach out to under-represented communities as consumers, how should spas and resource partners break out of their bubble and incorporate diversity into those efforts?

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Traditional hiring and recruiting practices often focus on credentials instead of skills, which means talented individuals who can successfully contribute to companies can be excluded from the process. However, there are several diverse groups–including veterans, people with disabilities, formerly incarcerated individuals and young people who have not completed postsecondary education–who could help address this talent gap.

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The Esthetician administers professional facials, waxing services and more to your guests. They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific facial treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of your guests. They must hold and maintain a current state license.

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The Fitness Instructor is certified to lead classes and perform personal training sessions and private classes for the guest. As fitness professionals with extensive experience in the fitness field,the Fitness Instructor must be knowledgeable of all fitness offerings at the spa, hold current certifications and have previous experience. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guests in the area of health and exercise.

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The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally assists with transitional cleaning of locker room and relaxation area as needed.

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The Hair Stylist performs professional cuts, styles, chemical services and therapeutic hair and scalp treatments. They must possess and maintain knowledge of current hairstyles and trends. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific hair and scalp service offerings (IF APPLICABLE). They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

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Sexual harassment in the workplace has become a serious area of concern. As businesses aim to offer wellness experiences, spas are challenged to ensure they are creating a safe and positive environment for both clients and employees. As many employers recognize, adopting proactive measures may prevent harassment from occurring. Please keep in mind the following is a “Best Practices” guide to aid you in creating your own, unique policy that works best for your business.

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Harassment in the workplace, including sexual harassment, has become a serious area of concern.  As businesses aim to offer wellness experiences, spas are challenged to ensure they are creating a safe and positive environment for both clients, employees, and other third parties. 

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Have you ever come across a rock star employee in your work place? A rock star team member is one who strives for excellence, welcomes new ideas, brings fresh perspective to the table, plays well with the team but leads with accountability and, at the end of the day, gets things done because results matter. 

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Looking for new ways to learn more about job candidates during the interview process? ISPA members shared their favorite interview questions in a previous ISPA Snapshot Survey. You are sure to find some thought-provoking conversation starters for your next interview here.

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The Makeup Artist provides consultation and application services in the art of makeup application. They must possess and maintain knowledge of current makeup trends. They should have a broad understanding of color symmetry/coordination and understand the use and effects of different textures (frost, shimmer, etc.) They must possess a good eye for detail and style and have the ability to create an image for the guest's needs/social event using different makeup colors, textures and application techniques. They must possess a technical understanding of product ingredients to minimize/avoid allergic reactions. They must possess excellent cleanliness and sanitation skills. They must have excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.

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The Massage Therapist administers professional massage and body treatments to guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in the spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of your guests. They must hold and maintain a current state license.

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The Nail Technician performs professional nail, hand and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish. They must possess excellent cleanliness and sanitation skills and be willing to train in the spa’s specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

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The Spa Retail Consultant is responsible for the sale and service of all retail products to guests. They are responsible for maintaining the retail area of the spa in a clean and orderly manner. The Retail Consultant should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. They must understand how to effectively recommend products to meet the needs of our guests.

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The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guestareas neat, clean and stocked with all amenities.

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The Spa General Manager is responsible for successful leadership of development, direction and management of the company.  Provide exceptional leadership and business skills to reach and exceed profitability goals, employee and guest satisfaction to ensure efficiency in providing the highest service and profit levels.

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Topic of focus - Job Descriptions

When asked which job positions had written descriptions almost all (99 percent) of all spas responded yes for both massage therapist and receptionist roles. 

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Topic of focus - Employee Training

Quality employee training is essential to the success of any business within the spa industry.  Spa members are offering a variety of training opportunities to ensure their clients receive the best experience possible.

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