Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 4.5 | Technology Trends

Textbook | Category: Spa Operations

To say that technology is changing things in a pervasive manner is almost cliché. Even in the spa world—a place that offers its guests a temporary escape from the tether of technology in their lives—technology has created new ways of doing things, from administrative tasks to retail sales to treatments both medical and traditional.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 4.6 | Treatment Trends

Textbook | Category: Spa Operations

At the heart of every spa are the treatments that are offered to guests. It is the treatment itself that guests come to the spa for.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 4.7 | Industry Trends

Textbook | Category: Spa Operations

Some of the major changes in the spa industry have had to do with ownership structure, investor attractiveness, and spa mergers and consolidations. All three are indicators of a maturing industry. Spas are facing many of the challenges that more traditional businesses face while still keeping their focus on the mission that makes spas unique.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 4.8 | Environmental Trends

Textbook | Category: Spa Operations

Spa professionals are focusing more and more on activities extending well beyond the walls of their spa and the typical business goals. There is a continued return to the roots of spa, the roots where people see the spa as serving social purposes and improving the quality of life. This stems partly from more stringent government and legal requirements and partly from a feeling of social responsibility. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 4.9 | Developing a Future Orientation

Textbook | Category: Spa Operations

Part of survival—whether personal, spiritual, or business—is planning for what comes next and ensuring that one’s actions today are providing for the future. Today’s spas are flourishing and successful and in a perfect position to prepare for even greater things ahead. This is true both on the aggregate level of the spa world and the individual spa.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 5 | The Spa Service Experience

Textbook | Category: Spa Operations

Service is so integral to what a spa does that many menus list treatments as services. A spa delivering poor service risks not staying in business for long. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 5.1 | Service and the Spa Experience

Textbook | Category: Spa Operations

Service is generally defined as “work done for others.” However, most people in the industry would impose a quality factor into that definition. There is an expectation that the service is done well and appropriately and even beyond that, quality service means exceeding the guests’ expectations. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 5.2 | Intangible Services Versus Tangible Products

Textbook | Category: Spa Operations

Management experts long ago learned that there are fundamental differences between the way that service businesses manage and market their services and the way that manufacturing businesses manage and market their products.

 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 5.3 | Creating an Experience

Textbook | Category: Spa Operations

While spas are a service business by classic definition, consumers today want more than just services. Now, consumers are looking for an experience that is memorable and lasting. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 5.4 | Realms of Experience

Textbook | Category: Spa Operations

In Experience Economy by B. Joseph Pine and James H. Gilmore, the authors explain that an experience can engage guests in a number of dimensions. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 5.5 | Delivering on the Service Promise

Textbook | Category: Spa Operations

The bottom line for spas is delivering on the promise that a spa makes to its owners, employees, and guests.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 5.6 | The Spa Experience

Textbook | Category: Spa Operations

Every spa will offer its own unique experience to its guests just as every guest will participate in a unique experience at every visit. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 6 | Traditions, Treatments and Terms

Textbook | Category: Spa Operations

A menu of spa services can be confusing to anyone unfamiliar with the terminology used to describe the array of treatments available. However, a look into the traditions from which the treatments come, their countries of origin, or the people who developed techniques can shed light on the unique language found within a spa. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 6.1 | Traditions

Textbook | Category: Spa Operations

Spa treatments come from all over the world and have been developed over the centuries by people from many cultures, religions, and medical perspectives. Many modern spa therapies have their origins in one or more of the long-standing traditions described below. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 6.2 | Massage Therapy

Textbook | Category: Spa Operations

Many people associate spa with massage, but may not realize the spectrum of treatments and techniques that term encompasses. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction |Chapter 6.3 | Types of Massage Therapists

Textbook | Category: Spa Operations

There are scores of massage therapies, based on different needs, techniques, and materials used. Some of the better-known massage therapies are explained here.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 6.4 | Movement Education and Mind-Body Fitness

Textbook | Category: Spa Operations

Part of health and wellness is understanding how one’s body works and how the proper functioning of the body contributes to an overall experience of physical, mental, and emotional well-being.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 6.5 | Hydrotherapy

Textbook | Category: Spa Operations

Virtually everyone has practiced some form of hydrotherapy during their lives, even though they may not have realized there was a name for it. 

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 6.6 | Body Treatments

Textbook | Category: Spa Operations

Body treatments include wraps and scrubs that use natural substances to enhance beauty, improve circulation and skin tone, and introduce trace elements into the body through absorption.

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Spa: A Comprehensive Introduction

Spa: A Comprehensive Introduction | Chapter 6.7 | Skin Care/Facials

Textbook | Category: Spa Operations

A facial is a skin treatment that generally consists of the following steps: cleansing, steaming, exfoliating, extraction, massaging, treating, and moisturizing. 

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