Topic of focus - Year in Review
All respondents were asked to name some of their favorites for 2016. The most commonly listed favorite books of 2016 included Start with Why by Simon Sinek, Daring Greatly by Brenè Brown.
Hiring qualified employees continues to be a challenge for many respondents. For all spa respondents, as well as the day spa and resort/hotel spa segments, more than half of respondents said that hiring a qualified spa manager, spa receptionist, spa therapist, esthetician, and/or a nail technician in 2016 was somewhat difficult or very difficult.
All respondents were asked to name some of their favorites for 2016. The most commonly listed favorite books of 2016 were Start with Why by Simon Sinek, Daring Greatly by Brenè Brown, Leaders Eat Last by Simon Sinek, The Girl on the Train by Paula Hawkins and The Power of Positive Thinking by Norman Vincent Peale. ISPA members have a variety of favorite apps and websites including Evernote, Insight Timer, Snapchat and Headspace to name a few. Other favorites asked of respondents included favorite holiday tradition at their company, their favorite new tech gadget or app, and others.
The results analysis includes answers from all respondents who took the Snapshot Survey in an eight-day period from Friday, December 2, 2016 to Friday, December 9, 2016. During this time, 224 ISPA members responded to the survey. The categories “all spas” and “ISPA Spa Members” referred to within this report include data from all spa respondents (day, resort/hotel, medical and destination spas).
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