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Retail Management for Spas | Chapter 6.1 | Sales is Part of Service

March 27, 2017

The spa’s services are a great sampling opportunity to generate a product sale. They are a process that creates a unique form of dialogue around the experience of using spa products such as skin care, body care, apparel, books, and relaxation CDs. The spa’s services are unique opportunities to connect with guests in a traditional sales manner. Therapists are able to build rapport through experience and education.

Retail Management for Spas | Chapter 6.2 | Occupo Vendito – Seize the Sale

March 27, 2017

“Everyone in the company sells the company.” The entire spa team contributes to the sale because guests are being encouraged to take the spa experience into their daily routine. Everyone contributes to the sale whether directly or indirectly. Sales begin the moment the guest calls to book an appointment, the moment that a guest first sees an advertisement about the spa or hears about it from a peer.

Retail Management for Spas | Chapter 6.3 | Effective Selling

March 27, 2017

No matter what the spa product is, when spa professionals sell it, they are helping to extend the service of the spa. Selling is a highly personal art. Highly successful salespeople view it as an art and build a tremendously loyal following—to say nothing of a very successful business.

Retail Management for Spas | Chapter 6.4 | Education & Training for Effective Selling

March 27, 2017

Anyone in the position of clarifying why an individual would possibly be compelled to give money in exchange for goods or services—is a salesperson.

Retail Management for Spas | Chapter 6.5 | Value-Added Customer Service

March 27, 2017

Sometimes simple add-ons can make a difference to customers between buying a product at a spa instead of a department store or any other competing organization.

Retail Management for Spas | Chapter 7 | Visual Merchandising

March 27, 2017

At the Urban Spa …

Reuben rounded the corner by the Urban Day Spa’s cash/wrap counter and nearly collided with the nesting tables that held a display of Zen sand gardens and other relaxation products.

Retail Management for Spas | Chapter 7.1 | Basics of Store Planning & Floor Layout

March 27, 2017

Once spa professionals have studied how to plan buying the spa’s retail products and learned how to hire and train a sales staff, they can spend some time working on the design of the spa’s retail space. 

Retail Management for Spas | Chapter 7.2.| Presentation & Display for Skin, Body, and Beauty Products

March 27, 2017

When creating retail displays for skin, body, and beauty products, spa professionals must keep in mind that the majority of the shoppers who will enter into this retail space will be women. Of course, there will be an occasional male customer, but even though men account for 22 percent of spa visits in the in the United States and Canada (according to the ISPA 2004 Spa Industry Study), the biggest slice of the retail pie in nearly all merchandise arenas has always been cut and served to women. 

Retail Management for Spas | Chapter 7.3 | Presentation & Display for Apparel and Apparel-Related Products

March 27, 2017

Apparel is increasingly becoming a central part of the spa retail experience. Customers expect the same attention to detail in the area of spa apparel as they do in the rest of the spa boutique.

Retail Management for Spas | Chapter 7.4 | Presentation & Display for Gifts and Accessories

March 27, 2017

There is a saying that goes, “You are only as beautiful as you feel inside.” As the spa becomes more and more a retreat facility that people visit to get away from the stresses of the day, it is only logical that spa professionals teach people how to relieve that stress. 

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