At the Seasons Spa …
Jazmine melted onto the bamboo mat, rubbing the Seasons Spa’s moisturizer onto her arms as she prepared to meditate. It was the end of her ﬁrst day as spa director at the Seasons Spa, a resort/hotel spa with a medical emphasis built into a beautiful beachfront destination resort.
Planning is at the heart of good management. Every spa manager, retail manager, or spa executive has a responsibility to become as knowledgeable as possible about the art and science of management—hence the plan.
The key elements of a retail plan are…
When ﬁguring out a retail assortment strategy, spa professionals ﬁnd themselves chanting: Monitor, Monitor, Monitor! Trends, that is.
This is quite possibly the most important question.
The answer can be found in the spa’s surroundings. Is it in an upscale mall with customers looking to spend their disposable income on high-end products? Or is it near a college campus, where penny-pinching students will likely be its biggest customers?
In many ways, identifying trends, deﬁning the spa’s philosophy, and stating the spa’s mission and core values could be characterized as part of the art of retail.
Sales planning affects the spa in many ways.
How compensation is designed will play a key role in the success of the spa’s retail and retail plan.
At the Urban Spa …
Reuben clicked offline after making his plane reservations and went to the printer to pick up the conﬁrmation. He would be leaving for the ISPA conference in six weeks. He was especially looking forward to the Expo as he’d made appointments with two of his vendor partners to discuss their new lines.
Purchasing often feels somewhat akin to shopping. The retail buyer—whether it is a retail manager or the spa director—gets to browse catalogs and brochures, sample products, and search for the best deals. However, unlike the individual shopper, the retail buyer has a weighty responsibility on his or her shoulders.