Real Reopening Experiences

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ISPA’s Spa Reopening Town Hall Series was developed to help spa professionals tap into the expertise garnered by their peers who have already reopened a spa.  Each Town Hall will feature a group of panelists who will share lessons learned, areas of opportunity and tips on what to expect when reopening with each covering a different topic. To view recordings of past Town Halls, scroll to the bottom of this page. 

Valued Sponsors

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Past Town Halls

ISPA Town Hall #1: Preparing your team and back-of-house operations for reopening
  • Sponsored by: BABOR and Dazzle Dry
  • Panelists:
    • Garrett Mersberger, ISPA Chairman | Blue Harbor Resort & Spa
    • Patrick Huey, Moderator | Montage
    • Tracy Harper | The Spa at Sun Valley
    • Dawn MacLellan | St. Andrews Country Club
    • Daniel Poulin | Accor
    • Daisy Tepper | The Post Oak & Landry's Inc.
ISPA Town Hall #2: Front-of-house activities and the guest experience
  • Panelists:
    • Garrett Mersberger, ISPA Chairman | Blue Harbor Resort & Spa
    • Patrick Huey, Moderator | Montage
    • Derek Hofmann | Four Seasons Orlando at Walt Disney World Resort
    • Megan Jasper | Gadabout SalonSpas & VerVe Salons
    • Kelleye Martin | The Edgewater Spa
    • Gary Virden | Ritz Carlton Amelia Island
ISPA Town Hall #3: Financial planning and recovery
  • Sponsored by: Ready Care and Circadia
  • WATCH RECORDING HERE
  • Panelists:
    • Scott Duncan | Spa Gregorie's Day Spas and Salons
    • Patrick Huey, Moderator | Montage
    • Allen Hunt | Marriott Marquis Houston
    • Ella Kent | The Spa at Sea Island
    • Michelle Kinney | Trilogy Spa Holdings, LLC
    • Frank Pitsikalis, ISPA Foundation Chairman | ResortSuite
ISPA Town Hall #4: Innovative ideas and revenue boosters
  • Sponsored by: Hyperice and WELL Products
  • WATCH RECORDING HERE
  • Panelists:
    • Shane Bird | Turning Stone Resort Casino
    • Brennan Evans | Trilogy Spa Holdings
    • Patrick Huey, Moderator | Montage
    • Garrett Mersberger, ISPA Chairman | Blue Harbor Resort & Spa
    • Jamee Taylor | Mario Tricoci Salon & Day Spa
    • Yvonne Smith | La Rive Spa at Northern Quest Resort & Casino
ISPA Town Hall - Special California Session
  • Sponsored by: Pure Inventions
  • WATCH RECORDING HERE
  • Panelists:
    • Suzy Bordeaux-Johlfs | Silverado Resort & Spa
    • Lara Davidson | Spa at Pebble Beach
    • Scott Duncan |  Spa Gregorie's
    • Patty Field | Voluntary Contributor while on Furlough from Marriott International
    • Patrick Huey, Moderator | Montage
 ISPA Town Hall #5: The evolving spa workforce
  • Sponsored by: Oakworks and ToGoSpa
  • WATCH RECORDING HERE
  • Panelists:
    • Katlyn Hatcher | Nemacolin Woodlands Resort & Spa
    • Patrick Huey | Moderator Montage
    • Patrick McDirmit | Trilogy Spa Holdings
    • Paul Nunez | JW Marriott Marco Island Beach Resort
    • Michelle Adams Somerville | Woodstock Inn & Resort
ISPA Town Hall # 6: The guest experience from beginning to end
  • Panelists
    • Patrick Huey | Moderator Montage
    • Allison Langenderfer | Spavia
    • Simon Marxer | Miraval Resort & Spa
    • Jim Root | Mii amo & Enchantment Group
    • Deirdre Strunk| Canyon Ranch spa + fitness at Venetian Resort Las Vegas
ISPA Town Hall # 7: Lessons learned
  • Sponsored by: Phytomer Group Brands and Therabody
  • WATCH RECORDING HERE
  • Panelists:
    • Catherine Davalle | Acqualina Resort and Spa
    • Eric Stephenson | Elements Massage
    • William Arango | ESPA
    • Patrick Huey, Moderator | Montage
    • Carrie Kennedy | Well & Being Spa
ISPA Town Hall # 8: Insights from lead therapists and service providers
  • Wednesday, July 29, 2-3 pm ET
  • Sponsored by: Universal Companies
  • WATCH RECORDING HERE
  • Panelists:
    • David Chandler | Canyon Ranch spa + fitness at Venetian Resort Las Vegas
    • Marc Ellestad | Kohler Co.
    • Patrick Huey, Moderator | Montage
    • Kristen Kidder | Well & Being Spa
    • Lidia Santiago | Carillon Hotel
ISPA Town Hall # 9: Reopening success stories
  • Wednesday, August 5, 2-3 pm ET
  • Sponsored by: Cause + Medic and Sonoma Lavender
  • Panelists:
    • Patrick Huey, Moderator | Montage
    • Viviana Quesada Jimenez | Four Seasons Toronto
    • Shane Kelly | Marriott San Antonio
    • Livia Reddington | Montage Palmetto Bluff
    • Jennifer Wayland Smith | Spa at the Del Monte
ISPA Town Hall #10: Elevating consumer & employee confidence through sanitation audits and workplace certifications
  • Wednesday, September 2 | 2 pm EST
  • Panelists:
    • Jessica Cooper | International Well Building Institute
    • Patty Olinger | Global Biorisk Advisory Council
    • Sherry Orel | Bureau Veritas