Back in Style for 2021

ISPA's Town Hall Series was developed to help spa professionals tap into the expertise garnered by their peers who have navigated trending challenges in the industry. Each Town Hall will feature a group of panelists who will share proven success stories, areas of opportunity and tips on what to expect with each covering a unique topic.

Click the registration link below and complete the required fields to be reviewed and given access to the session. ISPA members will be approved by the ISPA Team and receive a confirmation email.

Town Hall Schedule

AUGUST 19 | 2-3 PM ET | Managing Guest Expectations and High Demand
  • REGISTER HERE (ISPA Members Only)
  • ISPA's August Town Hall will feature a panel of spa leaders sharing insights on managing guest expectations when demand is higher than capacity. With service provider shortages, exceptionally high demand and lower patience levels among many consumers, this discussion will highlight creative efforts to tackle this challenge through communications efforts, training, new offerings and more. Attendees will have the option to submit questions to the panelists during the live session.
SEPTEMBER 16 | 2-3 PM ET
OCTOBER 21 | 2-3 PM ET
NOVEMBER 11 | 2-3 PM ET 
 
DECEMBER 9 | 2-3 PM ET 
 

 

Past Town Hall Sessions

JUNE 17 | What's Next in the Spa Industry?
  • ACCESS RECORDING HERE (ISPA Members Only)
  • Sponsored by Spafinder and ResortSuite
  • ISPA's June Town Hall featured a panel of spa leaders who shared insights on what's next in the spa industry. Topics covered included changes to mask policies, pandemic efforts that are being scaled back, spa demand and talent recruitment efforts.
  • Panelists:
    • Brennan Evans | Trilogy Spa Holdings
    • Patrick Huey | Montage International, ISPA Chairman
    • Megan Jasper | Gadabout SalonSpas
    • Marcus Keene | Wynn & Encore Las Vegas
    • Kelleye Martin | The Edgewater Spa
JULY 15 | Talent Recruitment and Retention Efforts
  • ACCESS RECORDING HERE (ISPA Members Only)
  • Sponsored by Book4Time and Sothys
  • ISPA's July Town Hall featured a panel of spa leaders who shared insights on innovative talent recruitment and employee retention efforts. This session sparks ideas and helps ISPA members tackle workforce challenges.
  • Panelists:
    • Shane Bird | Turning Stone Resort & Casino
    • Brenda Helps | Hutchinson Consulting
    • Patrick Huey | Montage International, ISPA Chairman
    • Ann Tucker | Woodstock Inn & Resort
    • Claudia Wyatt | William Wesley Grand Salon & Spa
JULY 28 | SPECIAL EDITION: PwC Unveils the 2021 ISPA U.S. Spa Industry Study
  • ACCESS RECORDING HERE (ISPA Members Only)
  • In this special session, PwC's Russell Donaldson and Colin McIlheney highlight the unveiling of the 2021 ISPA U.S. Spa Industry Study. Specifically, the pair discuss the "Big Five" industry statistics in addition to other notable results found in the study. Insights shared help ISPA members and the media navigate through a wealth of valuable data included in the full study, which was released to ISPA members on July 28. Live session attendees had the option to submit questions to the panelists during the live session to learn more about how the study impacts various aspects of the spa experience.
  • Panelists:
    • Russell Donaldson
    • Colin McIlheney
    • Frank Pitsikalis, ISPA Foundation Chair