Let us lend you a hand

The following resources have been developed by ISPA in partnership with countless spa leaders across the globe. The energy and expertise shared by these amazing volunteers helped create a Spa Reopening Toolkit. The toolkit will equip spas with the guidance and resources needed to safely reopen their spas when their government entities allow them to do so. The items are customizable allowing spas of different types, sizes and locations to create a plan that follows the guidelines set by their respective governing bodies. The toolkit will continue to grow in the weeks ahead, so please check back often for updated materials.
If you click on the "customizable copy" links below via a mobile device, select the option when prompted to open via your web browser/Internet to access them with ease.
This checklist will serve as a guide for spas as they develop their custom reopening strategy. In addition to the checklist, a set of communications templates are included at the end of the document to assist with marketing efforts.
This checklist provides additional guidance and support for employees returning to work following COVID-19-related closures. Consider completing the steps below as part of a five to ten-day countdown.
This one page poster highlights the spa industry’s shared commitment to staff and guests by identifying seven standards intended to foster confidence and peace of mind as spas reopen.
This FAQ provides detailed guidelines, sourced from the CDC, for the proper use of personal protective equipment, including cloth face coverings and gloves.
The customizable Returning Staff FAQ template provides space to document and respond to important questions spa staff may have as they return to work (suggestions included), with space to add and amend questions and answers as necessary. Additionally, the customizable talking points template provides space to supply staff with unified responses to possible guest questions and concerns (suggestions included), with space to add and amend questions and answers as necessary.
This document will serve as an overview for the necessary sanitation and hygiene standards that will need to be considered prior to reopening.  As with all of these documents, the standards may be updated over time as circumstances change.
All spas who commit to ISPA’s Sanitation & Hygiene Standards are encourage to display this commitment visual within their spa and/or website. 
For those looking to print signs or visuals to display messaging relating to sanitation, distance requirements, etc., these downloadable templates will come in handy for those who don’t have access to a marketing team.
ISPA Snapshot Surveys
Since the COVID-19 outbreak, ISPA's monthly research initiatives have focused on identifying the industry's response and recovery. Completed reports are linked below:
  • Mayo Clinic Spa Reopening Q&A: Dr. Brent Bauer and Dr. Nadir Bhuiyan weigh in on pertinent industry questions and provide specific insights on how best to navigate the spa reopening process from all angles.
  • Coping with Anxiety Q&A: In this ISPA Interview, anxiety research expert Dr. Brian Fallon (Columbia University Medical Center) talks with ISPA's Josh Corman on addressing the issue of anxiety and mental health among spa professionals as the industry begins to reopen.
In the wake of COVID-19 and global spa closings, ISPA partnered with PricewaterhouseCoopers to conduct a thorough and timely Consumer Snapshot study and gain insights on the current status of the spa consumer. Click here to download the complimentary executive summary. ISPA members can log into the Research Library to view the full Consumer Snapshot Vol. X report.

A note from ISPA: These resources do not supersede any laws under which your spa operates. Always follow the health and sanitation regulations established by your local, state or national governments. All ISPA guidelines, templates and resources should be reviewed by your legal counsel prior to use and distribution to ensure they are in compliance with the laws of your respective governing body. The resources are meant to be customizable with applicable components being used as deemed appropriate by each individual spa location.