Real Reopening Experiences

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ISPA’s Spa Reopening Town Hall Series was developed to help spa professionals tap into the expertise garnered by their peers who have already reopened a spa.  Each Town Hall will feature a group of panelists who will share lessons learned, areas of opportunity and tips on what to expect when reopening with each covering a different topic. To view recordings of past Town Halls, scroll to the bottom of this page.

Town Hall Dates & Topics

  • ISPA Town Hall #5: The evolving spa workforce
    • Wednesday, July 1 | 2 pm EST
    • REGISTER HERE
    • Sponsored by: Oakworks and ToGoSpa
    • Panelists:
      • Katlyn Hatcher | Nemacolin Woodlands Resort & Spa
      • Patrick Huey | Moderator Montage
      • Patrick McDirmit | Trilogy Spa Holdings
      • Paul Nunez | JW Marriott Marco Island Beach Resort
      • Michelle Adams Somerville | Woodstock Inn & Resort
  • ISPA Town Hall # 6: The guest experience from beginning to end
    • Wednesday, July 8 | 2 pm EST
    • REGISTER HERE
    • Sponsored by: Eminence Organic Skincare and Body Bliss
    • Panelists
      • Patrick Huey | Moderator Montage
      • Allison Langenderfer | Spavia
      • Simon Marxer | Miraval Resort & Spa
      • Jim Root | Mii amo & Enchantment Group
      • Deirdre Strunk| Canyon Ranch spa + fitness at Venetian Resort Las Vegas

*Additional Town Halls may be added as new topics are incorporated. 

Valued Sponsors

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Past Town Halls

ISPA Town Hall #1: Preparing your team and back-of-house operations for reopening
  • Sponsored by: BABOR and Dazzle Dry
  • Panelists:
    • Garrett Mersberger, ISPA Chairman | Blue Harbor Resort & Spa
    • Patrick Huey, Moderator | Montage
    • Tracy Harper | The Spa at Sun Valley
    • Dawn MacLellan | St. Andrews Country Club
    • Daniel Poulin | Accor
    • Daisy Tepper | The Post Oak & Landry's Inc.
ISPA Town Hall #2: Front-of-house activities and the guest experience
  • Panelists:
    • Garrett Mersberger, ISPA Chairman | Blue Harbor Resort & Spa
    • Patrick Huey, Moderator | Montage
    • Derek Hofmann | Four Seasons Orlando at Walt Disney World Resort
    • Megan Jasper | Gadabout SalonSpas & VerVe Salons
    • Kelleye Martin | The Edgewater Spa
    • Gary Virden | Ritz Carlton Amelia Island
ISPA Town Hall #3: Financial planning and recovery
  • Sponsored by: Ready Care and Circadia
  • WATCH RECORDING HERE
  • Panelists:
    • Scott Duncan | Spa Gregorie's Day Spas and Salons
    • Patrick Huey, Moderator | Montage
    • Allen Hunt | Marriott Marquis Houston
    • Ella Kent | The Spa at Sea Island
    • Michelle Kinney | Trilogy Spa Holdings, LLC
    • Frank Pitsikalis, ISPA Foundation Chairman | ResortSuite

ISPA Town Hall #4: Innovative ideas and revenue boosters

  • Sponsored by: Hyperice and WELL Products
  • WATCH RECORDING HERE
  • Panelists:
    • Shane Bird | Turning Stone Resort Casino
    • Brennan Evans | Trilogy Spa Holdings
    • Patrick Huey, Moderator | Montage
    • Garrett Mersberger, ISPA Chairman | Blue Harbor Resort & Spa
    • Jamee Taylor | Mario Tricoci Salon & Day Spa
    • Yvonne Smith | La Rive Spa at Northern Quest Resort & Casino

ISPA Town Hall - Special California Session

  • Sponsored by: Pure Inventions
  • Panelists:
    • Suzy Bordeaux-Johlfs | Silverado Resort & Spa
    • Lara Davidson | Spa at Pebble Beach
    • Scott Duncan |  Spa Gregorie's
    • Patty Field | Voluntary Contributor while on Furlough from Marriott International
    • Patrick Huey, Moderator | Montage