Day 2

Smart30: Awakening EQ: A Re-Introduction to Emotional Intelligence For Leaders

Emotional Intelligence is a commonplace and coveted concept in the work world. So common, many of us think we know what EQ is but have never really studied or understood the details. Leaders with high EQs are less stressed, better communicators, more empathetic and overcome challenges more easily. Teams with high EQ are more efficient,

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Power Session: Day Two

Will Guidara is the former co-owner and driving force behind world-renowned restaurants Eleven Madison Park and NoMad. Under his leadership, Eleven Madison Park earned three Michelin stars and received four stars from the New York Times. In 2017, the restaurant claimed the top spot on the list of the World’s 50 Best Restaurants. A graduate

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Smart30: Understanding the FICA Tip Tax Credit for the Wellness and Spa Industry

This session will provide a comprehensive understanding of the FICA Tip Tax Credit legislation for beauty, spa and wellness establishment owners. Join Kati Rapoza and Myra Reddy as they explain the FICA Tip Tax Credit legislation and how much money employers could receive. Whether you are a salon, nail or spa and wellness establishment owner,

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Generation THEM: Navigating a Multi-Generational Workforce

Generation “THEM” examines the “WHY” behind each American generation’s common perspectives so that we can better understand one another and build more cohesive teams. This presentation will give attendees a solid understanding of generational norms and the importance of attracting and retaining top young talent to ensure sustainability of the spa industry.

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Gender Identity: Serving Guests and Supporting Employees with Dignity Care

With increased awareness, education and visibility, transgender and nonbinary people will continue to come out as their true selves. Executive leadership, human resources, directors and managers must feel competent in ensuring that their transgender and nonbinary employees and guests are treated with dignity. Spa service providers receive little training in working with transgender and nonbinary

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