Sharing ideas and lessons learned is what the ISPA community does best. For spa leaders seeking ways to energize the guest experience and refresh service offerings to boost the bottom line, look no further. This panel discussion will explore innovative service offerings successfully adopted within a variety of spa types along with lessons learned and tips …
Attracting Guests Through Innovative Treatment Offerings Read More »
On day two of the event, Erica Dhawan will lead Conference attendees through an in-depth discussion on communication techniques catered to the modern worker.
The Great Resignation or “Great Upgrade” (since salaries and benefits have all been soaring out of sight) has had a huge effect on your bottom line. If it is keeping you up at night, you are probably experiencing quiet quitting, doing multiple jobs and everything you’ve tried just doesn’t seem to get you the desired …
Help Your Company Shine in a Competitive Talent Market Read More »
Will Guidara took Eleven Madison Park from a middling Brasserie to the best restaurant in the world when he realized something revolutionary – in a restaurant, the food, the service and the design are simply ingredients in the recipe of human connection. When Will encouraged his team to be present with their guests, take what …
