Day 1

Join key leaders within the industry as they share insights on how constant evolution within the spa business is necessary to thrive, and how spas are adapting and changing to stay relevant. Panelists include:

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas station owners with stations across the street from each other. And competing on product or service is getting harder and harder as there are a LOT of spas selling similar services. So …

Why A Remarkable Customer Experience Is Your Best Sales & Marketing Strategy Read More »

Neil Pasricha will lead the ISPA Conference through and awesome Power Session. More details coming soon.

Retention, engagement, consistency, energy and connection are just a few of the challenges we think about as we try to build strong, reliable and cohesive teams. However, the catalyst for sustainable and positive change will never be found in the problems, but rather in the space of appreciation, values, strengths, curiosity and positivity. Uncertain times …

Bringing Out the Best in Your Staff Read More »

This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and transcend any obstacles in your path. – Understand the power of repetition so that you can continue to deliver high performance in spite of …

Be a Mountain Climber: Key Tips to Overcome Any Barrier Read More »