We have made some exciting changes to our website that will greatly enhance your members-only sections and login component at experienceispa.com. These changes will make it easier to access your account information and member benefits. All members were sent an email with new login details and information on how to navigate the exciting new features within the site. If you didn't receive your email or need it to be resent, please contact ispa@ispastaff.com and we'll send one your way.  

The enhanced features are much more intuitive, user-friendly and provide a wealth of benefits including:

  • A variety of new Member Directories that are easily searchable
  • More aesthetically pleasing individual profiles that allow you to upload your photo, social media accounts, etc.
  • Community groups for peer networking and task force conversations

We are confident you will love the new features just as much as we do. We truly appreciate your patience as we implement these changes to greatly improve your member experience.

Member Portal FAQs

  • How do I access my login information?
    • You should have received an email with your login credentials. If not, you can always visit the login screen and select Forgot Password or contact ispa@ispastaff.com.  Your login username will be the email associated with your ISPA membership.
  • What is my username?
    • Your username is the email address that we currently have on file for you at ISPA. Please contact us if you need assistance in changing the email address you have on file.
  • How do I reset my password?
    • If you can’t remember your password, there is a Forgot Password link on the login page to the member portal.
  • How do I access the Member Directory?
    • Once you are logged in, on the right side of the menu bar, you will see Directories. If you click on Directories, there will be a drop-down menu where you can select which directory you would like to view.
  • How do I search for a person in the Member Directory?
    • From the All ISPA Members Directory, you simply enter the name of the person you want to find in the search bar located at the top of the page.
  • What is the difference between the Spa Member Directory, Resource Partner Directory and All ISPA Members Directory?
    • The Spa Member Directory displays all of our Spa Member organizations. The Resource Partner Directory displays all of our vendor and service provider member organizations. The All Members Directory is a complete listing of all individuals who are members of ISPA.
  • How do I update my contact information in the Member Directory?
    • Search for your own name in the All ISPA Members Directory and click on your listing. There will be a blue pencil icon which you click and can edit your contact information.
  • How do I update my company's contact information included in the directory?
    • Similar to updating your personal contact information in the Member Directory, to update your company’s contact information, search for your company name and click on your company’s listing in either the Spa or Resource Partner Directories. There will be a blue pencil icon which you click and can edit the contact information.  Keep in mind that only primary members can update contact information for an account.  
  • How do I pay an open invoice online?
    • From your profile, select the “Make a Payment” tab on the left side menu. Here you can select the invoices you wish to make a payment on.  The new system now allows you to easily pay by credit card or e-check at your convenience. 
  • How do I add employees to my membership?
    • For organizations that have purchased a membership that extends the option to add additional employees to a membership, the primary member on the account has the authority to add employees to the account online.
    • On the same side menu where you found “Make a Payment,” select “Manage My Account.” Here you will see your active membership. Click the “Manage” button underneath your membership type.
    • Here you will see all assigned employees on your membership. To add a new member, select the “Add New Contact” button and fill out the fields.
    • This will create a new contact related to your membership account. To complete the process of adding them to your membership, you must select the green check under “Activate Here” next to their name.
    • As a reminder, all members added to an account must be an employee of the parent organization's property.
  • What is the difference between a primary and auxiliary member?
    • A primary member has full access to the membership. They are able to make any changes, payments and other decisions for the company as a whole. 
    • A primary member has voting rights.
    • An auxiliary member has limited access to the membership. While they can still complete purchases and event registrations, they are unable to make edits to their company record.
  • How do I renew my membership?
    • On the same side menu where you found “Make a Payment,” select “Manage My Account.” Here you will see your active membership.
    • Hover over the status area and you will see a button to renew.
    • Click this and complete the form to checkout.
  • How do I add a photo to my profile?
    • On the top left of your profile, hover over the circle above your name and click “Change Photo.” This will allow you to drag & drop, or browse and upload a photo.
  • What are the dimensions for the cover photo and profile picture?
    • 1200x300 pixels is the recommended cover/background image file size and 240x240 pixels is the recommended profile picture size.
  • Who do I contact if I have questions about the member portal?
    • If you have any questions about the member portal, we will be happy to assist you at ispa@ispastaff.com.