ISPA understands that tending to the business of spa presents situations and practices that are unique to our industry. We seek to equip spa professionals with educational resources and tools to help improve business practices. While spas provide a stress relieving environment for guests, we seek to streamline the spa professionals’ job by outlining some of the stressors involved with managing organizations. Let ISPA help you build your knowledge base and achieve business balance.
ISPA Knowledge Builders
Certified Spa Supervisor (CSS) Program
Take your spa's training program to the next level by using ISPA's CSS program. The CSS designation, a hallmark within the spa industry, signifies an understanding of basic supervisory skills. It also indicates a deep sense of commitment and a belief that continued education is fundamentally important in professional growth.
To register or for questions regarding the Certified Spa Supervisor program, please contact the American Hotel & Lodging Educational Institute Certification Department at 1.407.999.8100 or 1.888.575.8726.
CSS Exam Study Series Package
Ace your exam with the help of the CSS Exam Study Series Package. This package includes the Supervisory Skill Builders Workbooks and access to a three-part webinar study series.
Uniform System of Financial Reporting
Definitive guide for accounting principles desgned to help spas implement a finacial reporting system and measure the health of the spa. ISPA members receive a complimentary digital copy of the USFR.
Financial Management for Spas
This textbook and course help spas master the art of financial management and the accounting process.
Retail Management for Spas
Take your business to the next level by evaluating case studies, retail management strategies and more in this easy-to-navigate textbook and course.
SPA: A Comprehensive Introduction
Whether you need background information for a media interview or want to ensure your team members can speak knowledgeably to consumers about the world of spa, this is a must-have textbook for today's spa professional.
Spa Operations Manual
This customizable manual is vital to spas of every size. The comprehensive materials cover areas such as job descriptions, service standards, telephone etiquette and handling guest complaints.
Members can access a complimentary version under Member Benefits.
Risk Management for Spas
Through 10 easy-to-navigate modules, course participants will learn to identify, analyze, and transfer risks pertaining to staff, guests, property, treatments, products and equipment, and information technology in the spa environment. They will also learn about insurance and the U.S. legal process as it applies to liability and risk and how to respond to and document incidents and emergencies.
For more information, contact the American Hotel & Lodging Educational Institute at 1.407.999.8100.