ISPA understands that tending to the business of spa presents situations and practices that are unique to our industry. We seek to equip spa professionals with educational resources and tools to help improve business practices. While spas provide a stress relieving environment for guests, we seek to streamline the spa professionals’ job by outlining some of the stressors involved with managing organizations. Let ISPA help you build your knowledge base and achieve business balance.

ISPA Knowledge Builders

Certified Spa Supervisor (CSS) Program

Take your spa's training program to the next level by using ISPA's CSS program. The CSS designation, a hallmark within the spa industry, signifies an understanding of basic supervisory skills. It also indicates a deep sense of commitment and a belief that continued education is fundamentally important in professional growth.

To register or for questions regarding the Certified Spa Supervisor program, please contact the American Hotel & Lodging Educational Institute Certification Department at 1.407.999.8100 or 1.888.575.8726.

CSS Exam Study Series Package

Ace your exam with the help of the CSS Exam Study Series Package. This package includes the Supervisory Skill Builders Workbooks and access to a three-part webinar study series.

Purchase

Uniform System of Financial Reporting

Definitive guide for accounting principles desgned to help spas implement a finacial reporting system and measure the health of the spa. ISPA members receive a complimentary digital copy of the USFR.

Purchase

Financial Management for Spas

This textbook and course help spas master the art of financial management and the accounting process.

Purchase

Retail Management for Spas

Take your business to the next level by evaluating case studies, retail management strategies and more in this easy-to-navigate textbook and course.

Purchase

SPA: A Comprehensive Introduction

Whether you need background information for a media interview or want to ensure your team members can speak knowledgeably to consumers about the world of spa, this is a must-have textbook for today's spa professional.

Purchase

Spa Operations Manual

This customizable manual is vital to spas of every size. The comprehensive materials cover areas such as job descriptions, service standards, telephone etiquette and handling guest complaints.

Members can access a complimentary version under Member Benefits.

Purchase CD Version