ISPA understands that operating a business in the spa industry comes with unique situations and practices. We seek to ensure that spa professionals are equipped with the educational resources and tools they need to improve business practices and reduce the stressors involved with managing organizations. 

ISPA Knowledge Builders

Courses are offered to industry professionals and individual students as distance learning through the American Hotel & Lodging Educational Institute. Courses may be purchased through the Educational Institute and passing exams will receive a certificate of completion. 

Certified Spa Supervisor (CSS) Program

The CSS designation signifies an understanding of basic supervisory skills and indicates a deep sense of commitment to and a belief that continued education is fundamentally important to professional growth. The CSS Exam Study Series Package includes Supervisory Skill Builders Workbooks as well as access to a three-part webinar study series. Upon completion of the workbooks, the CSS Exam may be taken online.

To register or for questions regarding the Certified Spa Supervisor program, please contact the American Hotel & Lodging Educational Institute Certification Department at 1.407.999.8100 or 1.888.575.8726.

CSS Exam Study Series Package

Ace your exam with the help of the CSS Exam Study Series Package. This package includes the Supervisory Skill Builders Workbooks and access to a three-part webinar study series.

Topics include the following:

  • Handling Problems and Conflict
  • Time Management
  • Improving Employee Performance
  • Conducting Orientation and Training
  • Improving Communication
  • Staffing and Scheduling
  • Motivation and Team Building
  • Leadership
  • You as a Supervisor

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Uniform System of Financial Reporting

The definitive guide for accounting principles is designed to help spas implement a financial reporting system to measure business health. By establishing standardized formats and account classifications, this text helps guide individuals in the preparation and presentation of financial statements and analysis. All ISPA members receive a complimentary digital copy.  

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Financial Management for Spas

This textbook will help you better manage the financial side of your business and serves as an instructional guide for students. The text presents managerial accounting principals by framing concepts and practices within the real life day-to-day business of spa operation. Each topic is introduced with a story to engage the reader in the practical application of concepts in everyday scenarios. This tool will help readers gain a better understanding of the art and science of financial management, covering topics such as inventory, income statement, ratio analysis, revenue and cash management, and more.

This topic is also available as a distance learning course through the American Hotel & Lodging Educational Institute.

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Retail Management for Spas

This textbook provides essential business information on retail strategies, planning, management and administration. The text will help spa professionals increase their retail knowledge and understanding vendor partner relationships as well as topics such as inventory management, visual merchandising and financial performance evaluation. Take your business to the next level by evaluation case studies, retail management strategies and more.

This topic is also available as a distance learning course through the American Hotel & Lodging Educational Institute.

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SPA: A Comprehensive Introduction

This textbook takes a comprehensive look at a cross-cultural view of the spa world and takes the reader through a typical day from a spa director's perspective, combining the wisdom and experience of a diverse group of seasoned industry professionals. The text covers a range of topics including the philosophy and history of spa, trend analysis, spa service experience, financial organization, spa careers, leadership, ethics and more.

This topic is also available as a distance learning course through the American Hotel & Lodging Education Institute.

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Spa Operations Manual

This text is designed to help spa directors, owners, managers and suppliers better understand the full scope of operational procedures that can be implemented in order to run an effective spa. The customizable manual includes comprehensive materials for spa job descriptions, new hire checklists, standard departmental information, specific departmental procedures, staff training, common spa treatments, reference guide templates and more.

Members may access a complimentary version under Member Benefits.

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Risk Management for Spas

Through ten modules, participants will learn to identify, analyze, and transfer risks pertaining to staff, guests, property, treatments, products and equipment, and information technology in the spa environment in addition to insurance and the U.S. legal process as it applies to liability.

Available Courses

Courses are offered to industry professionals and individual students as distance learning through the American Hotel & Lodging Educational Institute. Courses may be purchased through the Educational Institute and passing exams will receive a certificate of completion. For more information, contact the American Hotel & Lodging Educational Institute at 1.407.999.8100.