Job CategorySpa Management
Company NameOmni Barton Creek Resort and Spa
Company TypeResort/Hotel Spa
Address8212 Barton Club Dr.
Austin, Texas 78735 United States
Contact NameCaleb Moore
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Perform all payroll and labor related functions, administer tips, and manage KRONOS. Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order. Coordinate scheduling of the Front Desk, Supervisor, and Rooms Control Train, coach, and develop new associates. Prepare and administer discipline and coaching. Oversee facial and massage supplies inventories, Purchase Orders and all other applicable reporting. Liason with Estheticians – facilitate trainings & meetings. Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting. Ensure revenue generation and expense control in spa to fulfill company expectations. Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day. Monitor required levels of guest service, call conversion, call abandonment, and selling skills.
Directly supervises employees in the spa complex, by managing spa employees. Minimum of two years in related field with management experience preferred. Experience in hospitality field high preferred. Flexibility with schedule to include evenings and weekends. Good organizational skills and attention to detail required. Must be able to stand, walk, sit, and talk or hear.