Job CategorySpa Management
Company NameOmni Grove Park Inn and Spa
Company TypeResort/Hotel Spa
Address290 Macon Ave
Asheville, North Carolina 28804 United States
At Omni Hotels & Resorts, we go above and beyond the expected in every aspect of our service. Our spas are no different. We create an exceptional environment to stimulate the senses, so you can unwind and relax within minutes. From parents and teens to brides, tourists and business travelers, we’ve created an extensive menu of spa services to meet every want and need.
Assist the Spa Director with the daily overall operation of the Spa. Responsible to coordinate and supervise spa staff, i.e massage therapists, estheticians, nail technicians, attendants and front desk schedulers.
To work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. Ability to deliver Omni Standards of service to Hotel guests while maintaining the Four-Diamond appearance at all times. Coordinate opening and closing schedules for front desk and attendant’s contingent on business demands. Monitor provider’s schedules and make changes contingent on business demands. Ability to lead by example by motivating. Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation. Work closely with Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team. Able to perform other tasks or projects as assigned by Spa Director. Book and confirm appointments, greet guests, provide tours, beverages and check in and checkout guests. Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.