Company NameAulani, a Disney Resort and Spa
Company TypeResort/Hotel Spa
Address92-1185 Ali'inui Drive
Kapolei, Hawaii 96707 United States
Aulani, a Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role.
Responsible for providing exceptional guest service while providing massages/other related services to guests for therapeutic and remedial reasons, administering body conditioning treatments by applying various approved substances to the guests body
Required Job Functions • Provide consistent professional massage treatments in accordance with Spa protocols and accepted certification practices • Ability to properly apply oils, lotions, and other products to the guests body • Ability to massage body by properly kneading, rubbing and stroking the flesh to stimulate circulation, relax tight muscles and provide other beneficial effects • Properly care for equipment and use proper amounts of products to be cost effective • Possess complete knowledge of all services and products while educating and training guests. • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures • Perform prep work and properly clean and restock room as required • Actively promote spa, treatments, services, sessions and retail as well as programs and promotions • Handle guests questions and concerns professionally and courteously • Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction • Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends • Must be able to perform all massage treatments offered by Resort spa Physical Requirements • Constantly standing while giving treatments • Constantly lifting up to 10 lbs., occasionally up to 50 lbs (adjusting massage tables) • Frequently bending/twisting at the waist, occasionally bending/twisting of the head or neck, occasionally kneeling (adjusting massage beds) • Constant use of hands, using repetitive wrist motion • Constant use of hands and mechanical vibrating equipment to give massages • Must be able to operate all massage equipment, including tables • Indoor work location Other Requirements/Qualifications • Licensed Massage Therapist with State of Hawaii • Must have enthusiasm and possess excellent guest service skills • Excellent communication and listening skills • Enjoy working with people and possess a friendly and outgoing personality • Previous experience in a Spa or Hotel environment • Previous experience with ability to handle difficult/sensitive situations with minimal/no supervision • Ability to confidently utilize service recovery methods • Proactive in anticipating guest needs • Knowledgeable about Resort and surrounding area Preferred Qualifications • Basic computer knowledge EOE · Drawing Creativity from Diversity · ©Disney The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.