Job CategorySpa Management
Company NameHOTEL ZAZA
Company TypeResort/Hotel Spa
Address9787 KATY FWY
HOUSTON, Texas 77024 United States
Contact NameErika Chavira
The top choice among hotels near Memorial City Mall, Hotel ZaZa Memorial City offers a magical world of oversized, stylish accommodations, thought-provoking art, and over 11,000 square feet of extraordinary meeting and event space. Blending the best of business travel with the luxury and sensuality of a destination resort, this unique boutique hotel boasts a collection of 159 guestrooms, including Concept Suites and The Magnificent Seven Suites. Escape to a mid-century modern haven and enjoy the ever-popular ZaSpa, The Tipping Point Restaurant & Terrace, and the resort-style pool, The Beach Club. Hotel ZaZa Memorial City provides the ultimate luxury hotel experience out of all hotels in Houston, and it can all be experienced starting December 1, 2017.
This position ensures that the highest quality of guest service and satisfaction is provided to our guests. Manager is responsible to act as a team leader, provide structure for the shift, provide information and support and be capable of making informed decisions. Essential Functions: 1. Direct interaction to ensure the highest quality of guest service is being provided. 2. Responsible for scheduling staff to ensure revenue is maximized. 3. Ensure all necessary product is ordered. 4. Watching over the retail goals and provide training for staff not reaching their goals. 5. Answer all guests questions and concerns and ensuring that all communication is professional and friendly 6. Remain calm and alert, especially during emergency and /or heavy hotel activity. 7. File guest complaints, conducting thorough research to develop the most effective solutions and negotiate results by using good judgment and discretion. 8. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information. 9. Communicate effectively to provide clear direction to other associates and Guests. 10. Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. This may include weekends and holidays. 11. Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. 12. Report all suspicious persons or actions, hazardous conditions, etc. to Security or management immediately. 13. Maintain knowledge of all spa services, products, treatment menus and fitness facilities 14. To be the initial and complete source of information regarding everything that is available and all procedures to ensure a guest comfort. 15. Assist with training of staff in Z-certification for new hires within first 30 days and recertification 16. Attends monthly departmental meetings and workshops as directed. 17. Ability to read, listen and communicate effectively in English 18. Maintains good records for groups. Handle all the billing for group spa services and retail. 19. Act as a spa coordinator and take overflow reservations and check-in guests when needed. 20. Know front desk operations including reservations systems, filing systems, sales systems and guest check-in procedures. 21. Monitor the appointment bookings to insure proper staffing for Spa services.
Education: Requires a high school diploma or equivalent Experience: Must have previous Spa experience.