Job CategoryOther Position
Company NameSalamander Resort & Spa
Company TypeResort/Hotel Spa
Address500 North Pendleton Street
Middleburg, Virginia 20117 United States
Contact NameCindi Moreno
Salamander Spa offers a unique health and wellness journey tailored to your specific well-being needs. Featuring integrative and regionalized treatments as well as holistic and result-driven therapies, we are committed to providing you with insight to a better, healthier lifestyle. Our luxurious, nature inspired location seamlessly balances both your mind and body through spectacular spatial offerings including private stone treatment terraces, stunning aromatic steam rooms, luxurious changing areas, sun-lit relaxation spaces, a remarkable couple's suite, and a secluded spa courtyard with elegant infinity-edge pool and cabanas.
Responsible for greeting all guests that come to the Salon and Spa and assisting them with requests and services. Establish exemplary guest service. Assist guests with scheduling service appointments, payment transactions, up selling and maximizing the exposure of all spa services, selling of retail, give general information and promote the Salon and Spa facility to the highest level. Ensure relaxation room, locker rooms, and all areas of the Spa are immaculate. Wash, fold and restock linen, robes, slippers and restock lockers. Includes kitchen duties such as preparing snacks, & beverages for guests; washing dishes and placing lunch orders. Assist Spa Manager with any other assigned duties.
Full understanding of Resort and Spa Policies and Procedures. • Represent the Reunion Spa and Reunion Resort in a professional manner. • Maintain and demonstrate complete knowledge of: o All resort features, services, hours of operation. o Salon and Spa Services. o Scheduled daily group activities. o All retail and professional products. • Maintain complete knowledge and comply with hotel and departmental policies and procedures. • Greet each guest by name with a warm welcome and fond farewell. • Display a courteous, polite, unpretentious, and helpful manner at all times. • Promote and up-sell all services in an attempt to achieve spa revenue target. • Handle all guest complaints by following through to ensure guest satisfaction. • Strive to achieve daily target through spa services and retail sales. • Successfully complete all training/certification processes. • Maintain supplies and secure after each shift. • Provide service providers with an accurate daily schedule throughout shift. • Legibly complete requisition for additional supplies/materials and submit to Spa manager. • Assist with cleanliness of all spa areas including locker rooms. • Dispose of any dirty linens to the proper area. • Attend all required meeting and training sessions. • Obtain department keys and secure security of such. • Access all functions of computer system in accordance with department specifications. • Review in-house guest list and be familiar with guest names and locations. • Up-sell services/treatments for the spa to customers. • Assist in sales of professional retail products.