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Last A Lifetime.

Spa Front Desk Agent

Expiration Date: April 16, 2017

Job Category

Coordinator / Front Desk

Company Name

The Westin Hilton head Island Resort & spa

Company Type

Resort/Hotel Spa

Address

Two Grasslawn Ave
Hilton Head Island, South Carolina 29928 United States
8436811019

Contact Name

Terra Orndorff

Email

terra.orndorff@westin.com

Website

heavenlyspahhi.com

Company Description

The Westin Hilton Head Island Resort & Spa is a 416 room, beachfront property featuring seven F&B outlets, 3 pools, a whirlpool, and 37,000 sq ft of meeting space.Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k. Company: Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Job Description

Our High-end spa is looking for the perfect fit for our Heavenly Spa Front Desk position.  We are looking for someone who has a flexible schedule, can work 40+ hours, nights, weekends, and holidays.   Candidate will possess strong customer service skills, a positive attitude and a background in the spa industry is helpful, but not required.  Essential Job Functions include but are not limited to the following: Responsible for being knowledgeable of all spa services, pricing, and other services provided by the Resort Exercise proper telephone etiquette with guests in compliance with the Hotel’s terminology Responsible for serving guests in a timely manner, while implementing proper service standards.  Practice all sanitation and safety guidelines provided by both the Department of Health and the Resort  Maintain cleanliness in all areas of The Spa/Health Club. Responsible for escorting guests to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc.  Taking reservations for massages, facials, suntan bed, aqua massage, etc. Responsible for locker room management, cleanliness.  Including, stocking, cleaning, laundry of sheets, towels, and robes.  Responsible for maintaining a cash bank drawer Give Spa Tours Perform other duties and handle projects as assigned by Manager. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.  Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.  Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. • Ability to be persuasive with telephone sales skills. • Knowledge about different packages available.  Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced ability for up to 4 hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task. • Must be able to lift up to 15 lbs. On a regular and continuing basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.• Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Ability to spend extended lengths of time viewing a computer screen. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Job Requirements

REQUIREMENTS EducationHigh school or equivalent education required. ExperienceOne to two years in a public contact position. Licenses or CertificatesNot Applicable GroomingAll employees must maintain a neat, clean and well-groomed appearance per Starwood standards.  This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. • Ability to be persuasive with telephone sales skills. • Knowledge about different packages available.  Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced ability for up to 4 hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task. • Must be able to lift up to 15 lbs. On a regular and continuing basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.• Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Ability to spend extended lengths of time viewing a computer screen. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Job Status

Full-time
ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.