Job CategorySpa Director
Company NameRock Barn Country Club & Spa
Company TypeDay Spa
Address3779 Golf Dr NE
Conover, North Carolina 28613-9455 United States
Contact NameBrad Ellinger
Rock Barn Country Club & Spa is a premier semi-private country club and resort destination in the foothills of NC. offering world class golf, spa, dining and banquet facilities.
Job Summary Provide overall direction, coordination and ongoing evaluation of spa operations. Job Description • Responsible for financial oversight an planning to include daily, monthly and yearly fiscal responsibilities • Maximize financial profitability to meet or exceed budget • Quality control with respect to their subordinate departments • Responsible for recruitment, selection and training of all levels of staff • Conduct annual evaluation sessions, and departmental development sessions • Conduct formal and informal counseling sessions with employee regarding careers, conformance with published standards, disciplinary actions, etc. Prepare proper documentation and recommendations • Conduct departmental meetings to promote communications and input from staff • Investigate customer complaints, or perception of services rendered, make the proper recommendations based on the facts presented Reports to : General Manager Job Specifications • Ability to get along with others • Highly service oriented • Possess exemplary telephone skills and well organized • Proficient in problem solving as well as multi-tasking • Must possess the ability to remain calm and think clearly during times of disconcertment • Good supervisory skills with employees Internal Qualifications • Adhere to all Rock Barn and departmental policies and procedures • Present a well-groomed, professional appearance at all time while on property. • Complete in-house orientation program, which includes all policies and procedures as per the manual and employee handbook Physical Demands • Must be able to sit for long periods of time • Must be able to see, hear, talk, sit, bend, kneel and crouch. • Must be able to lift and move 25 pounds Position : Full Time The above-mentioned information is not an all-inclusive list of responsibilities, duties and skills required, merely a general description of the nature and level of work. This document should be construed as a contract for employment, and is subject to change without notice at the discretion of the employer.
External Qualifications • Certified Hospitality Supervisor a plus but not required • Management experience of 5 or more years required • Bachelor’s degree from a four-year college or equivalent work experience • Spa or Hospitality experience required • Must be able to use computer, telephone and adding machine proficiency