Job CategorySpa Management
Company NameSheraton Bay Point Resort
Company TypeResort/Hotel Spa
Address4114 Jan Cooley Drive
Panama City, Florida 32408 United States
Contact NameDenise White
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Financial Acumen a must Ability to promote and market the spa a must A Strong sense of Retail for both Spa and Resort Familiar with ECommerce, Social Media and Digital Marketing • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service- oriented manner. • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working. • Comply at all times with standards and regulations to encourage safe and efficient hotel operations. • Maintain a warm and friendly demeanor at all times. • Must, at all times, to be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees. • Ensure facility is prepared for proper opening and closing each day. • Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order. • Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guess comfort (i.e., treatments, equipment, products, and retail items). • Arrange for all spa appointments for ala carte services/activities and packages • Handle all administrative functions of the spa including use of Spa software, maintaining inventory of supplies, answering telephones, make appointments, and answer questions. • Provide spa tours as necessary. • Oversee efficiency of spa operations at the front desk via proper scheduling of appointments and staff and communication with the front desk staff. • Review/revise scheduling on a daily basis according to business demands. • Assist with billing for all spa services and retail sales including preparing receipts. • Be thoroughly familiar with and provide instruction on spa Required knowledge for the position: Software. • Assist with inventories and cost controlling. • Issue locker keys and print guest itineraries as necessary. • Assist in monitoring and evaluating spa reception employees. • Train spa employees as necessary. • May be called upon to act as spa MOD • Attend and assist with meeting/training as required by management. • Perform other duties as required by management. • Provide CPR/First Aid as necessary. Personnel Management—Motivating, developing, and directing people as they work, identifying the best people for the job. Customer and Personal Service-- Knowledge of principles and processes for providing customer and personal services. This includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction. Public Safety and Security-- Knowledge of relevant equipment, policies, procedures, and strategies to promote a safe working environment in the resort. Must possess valid CPR license certification and basic First Aid Certification. Must pass all background checks as directed by the State and the Company. Administration and Management--Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. Computers and Electronics--Knowledge of all computer applications. Education and Training--Knowledge of principles and methods for Fitness, Camps, and Spa operations. Experience-- Knowledge and experience in working out a 5 star ranking hotel resort for at least 2 years in the capacity of Activities Director. Customer and Personal Service-- Knowledge of principles and processes for providing customer and personal services. This includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction. Mathematics-- Knowledge of arithmetic, algebra, geometry, statistics, and their applications. English Language-- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of Physical activities and requirements of the positon: Mental Activities and requirements of the position: composition, and grammar. Written Comprehension--The ability to read and understand information and ideas presented in writing. Oral Comprehension--The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression-- The ability to communicate information and ideas in speaking so others will understand. Speech Clarity--The ability to speak clearly so others can understand you. Near vision-- the ability to see details at close range (within a few feet of observer). Written Expression-- The ability to communicate information and ideas in writing so others will understand. Speech Recognition-- The ability to identify and understand the speech of another person. Problem Sensitivity--The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Information ordering--The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical). Management of Material Resources--Obtaining in seeing to the appropriate use of equipment, facilities, and materials needed to do certain activities. Medium Work—Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or consistently to lift, carry, push, pull or otherwise move objects. Reasoning ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Mathematics Ability: Ability to perform very basic math skills. Language Ability: Ability to communicate clearly using normal word order with present and past tenses; using a good vocabulary. Inductive Reasoning: Ability to combine pieces of information to form general rules and conclusions. Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Deductive Reasoning: The ability to apply general rules to specific Job activities and requirements of the position: problems to produce answers that make sense. Written Comprehension: The ability to read and understand information and ideas presented in writing. Written Expression: The ability to communicate information and ideas in writing so others will understand. Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Problem Solving Ability--Must work well in stressful, high-pressure situations. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Training and Teaching Others: Identifying the educational needs of others, developing formal education or training programs or classes in conjunction with the training manager. Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others improve their knowledge or skills. Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work. Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Establishing Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationship with others, and maintaining them over time. Making Decisions and Solving Problems: Analyzing information in evaluating results to choose the best solution and solve problems. Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Provide Consultation and Advice to Others: Provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics. Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contribution.