Job CategorySpa Director
Company NameFour Seasons Hotel Baltimore
Company TypeResort/Hotel Spa
Address200 International Drive
Baltimore, Maryland 21202 United States
Contact NameDonna Romano
Four Seasons Hotels & Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work for, every year since 1998… come and find out why! Four Seasons Hotel Baltimore is seeking a Spa Director with experience providing exceptional service standards. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Join a diverse and talented team in Harbor East Baltimore! Hugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city’s hippest new district. Walk to great restaurant and shops and local attractions. Referred to as “the crown jewel of Harbor East” the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites.
The role of the Spa Director Manage and oversee all the Spa area (Spa, Gym, Changing Room, Retail, Guest Activities & Lounge, support services). Arrange the training of the Spa to standards. Maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to assistance with policies, philosophy and objectives for the Spa. Interview and select job applicants as well as supervise, discipline and give performance evaluations for pool employees. Schedule staff and complete payroll records in accordance with budgeted guidelines. Work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools. Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department. Oversee the cleanliness of the fitness area, pool deck, and patio terrace and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering. Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation. Maintain the poolside as a safe environment and in accordance with all health department regulations. Respond properly in any hotel emergency or safety situation. Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends. Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests. Utilize all computer systems relevant to the departments. Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. Issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. Anticipate, in advance, all materials and supplies and assure their availability.
Must have 3 to 5 years of experience in a management position within a luxury spa setting. Certified in CPR (Cardiopulmonary Resuscitation).