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A Spa Journey That Could
Last A Lifetime.

Senior Assistant General Manager - Mystic

Expiration Date: November 11, 2017

Job Category

Spa Management

Company Name

The Red Door Salon & Spa

Company Type

Resort/Hotel Spa


625 Route 117
Groton, Connecticut 06340 United States

Contact Name

Christina Baxter





Company Description

The Red Door by Elizabeth Arden, is the largest branded day spa & salon in North America with 28 locations and the first to introduce an Omni-channel approach, offering services in spa, at work and through customized events. Globally recognized brand with over 100 years of experience and a legacy you'll be proud to represent. Guests of The Red Door Salon & Spa can escape to any of 28 day spa and resort locations nationwide where they’ll discover state-of-the-art facilities an all-encompassing spa menu, complete with renowned signature services, enhanced specialty treatments and wellness recommendations, offers everything from skincare, massage and body treatments to nail care, hair design, make up artistry and more. Always on the industry cutting edge, we offer comprehensive technical training, including new hire, continuing education & vendor training. In addition to direct compensation, The Red Door offers a competitive benefits package, including medical and 401(k). The Red Door is an Equal Opportunity Employer and committed to workplace diversity. Opportunity is a beautiful thing at The Red Door. As we continue to expand and grow we are continuously looking for top talent who are passionate about the spa industry and impeccable guest service!

Job Description

The Senior Assistant General Manager co-manages day-to-day spa & salon operations to successfully achieve sales goals, business objectives and overall spa/salon profitability. Performs functions associated with performance management, payroll, benefits, scheduling, recruitment, and administrative functions including cash reconciliation, banking and inventory. Ensures the staff provides the highest level of guest service in strict accordance to service standards. ORGANIZATIONAL RELATIONSHIPS: Reports to General Manager/Regional Manager NE Resorts JOB SUPERVISES (Title(s): Guest Service Manager, Retail Staff, Beauty Advisors* *Note: Direct reports may vary depending on the needs of the location ESSENTIAL DUTIES AND RESPONSIBILITIES: Spa Operations  Manages the day-to-day activities to ensure operations run smoothly and efficiently, consulting with GM on issues large in scope/impact  Monitors and controls payroll and operating expenses to successfully achieve profit plan  Conducts sales audits and monitors sales data, reviews financial data, prepares management reports and performs administration functions accurately and timely  Oversees salon standards, conduct daily walk-through and initiate maintenance/repairs as needed; enforces safety and maintenance procedures and ensures all equipment is in good working order  Performs opening and closing duties as needed, following established procedures, prepares bank deposits  Assists in coordinating promotional events and technical and product training sessions  Completes management reports accurately and timely Human Resources Management  Effectively communicates job responsibilities, expectations, guest service standards, and company policies/guidelines; provides counsel, formally as needed, to correct behaviors  Maintains a positive employee relations climate, responding to employee-related issues promptly, fairly and consistently  Prepares and conducts performance reviews for direct reports; assists GM with same for various staff members  Develops and motivates staff, maintains cooperation/teamwork within the department, delegates tasks productively  Responds to internal inquiries regarding policies, procedures and programs Human Resources Administration  Establishes and maintains employee personnel files on site and maintains strict confidentiality and access of files  Places job postings for open guest service, retail, technical and administrative positions  Processes new hires, including new hire paperwork, MSS, on-boarding, POS, name tag, business cards, uniform, etc.; coordinates New Hire Orientation  Distributes benefits packets to eligible employees and answers questions about plans; consults with Benefits Representatives in Tempe as needed  Document work-related injuries and completes reports within required deadline; maintain files of worker’s compensation injury reports, customer liability incidents, and OSHA logs  Assists in reviewing and preparing weekly work schedules and approving service schedule changes and requests for time off to ensure adequate coverage  Assists in processing leaves of absence through Benefits Representative in Tempe  Processes employee status changes through MSS or paper; processes terminations in MMS/ POS  Review and prepare payroll information and forward to Payroll Department for processing; researches and assists in the resolution of payroll discrepancies and issues Inventory Works with corporate Supply Chain, Warehouse and Inventory Control departments on resolving inventory issues, investigating losses and ensuring that procedures are being followed. Completes inventory duties accurately and efficiently, including performing cycle counts, maintaining the Stock Control Book, resolving issues, receiving orders, handling over/short/damages, auditing work stations/rooms, recording all stock movement, preparing RTW/RTV according to directives from Supply Chain, supply ordering and handling DIO/sales items and discards.

Job Requirements

JOB QUALIFICATIONS:  2+ years management experience in a fast-paced spa/salon, beauty or service environment.  College-level or business-related course work.  Highly motivated self-starter, able to work independently with little or no direction.  Proven analytical and decision-making skills, using critical thinking and good judgment.  Team player with strong leadership and supervisory skills, to effectively work with and manage diverse personalities.  Excellent interpersonal, communication and customer service skills.  Detail-oriented with strong organizational and administrative skills.  Working knowledge of computers and standard software.  Retail and product knowledge, with experience in developing promotional strategies.  Time management skills, with ability to handle multiple priorities and constant deadlines.  Flexible and available to work varied shifts, including evenings and weekends. To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Red Door Salon & Spa is an Equal Opportunity Employer Apply here: https://jobs.salonandspas.com/

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.