Job CategorySpa Director
Company NameUrban Allure at The Newtown Athletic Club
Company TypeDay Spa
Address120 Pheasant Run
Newtown, Pennsylvania 18940 United States
Contact NameKim Levins
Urban Allure is a high end salon and spa, located in the third largest, privately owned Health Clubin the US. Over the next year, we will go under a million dollar + renovation and are seeking an energetic, driven individual that wants to be someone in the industry.
We need a creative, energetic person who can motivate our amazing staff and create an outstanding experience for every customer. We are looking to hire a ‘doer’ who achieves goals while creating a fun, positive work environment. Must accept the challenge to drive profits, improve customer feedback, and run the daily operations of spa and salon business. Responsibilities include: strategy, customer experience, budgeting, forecasting, staff management and motivation, payroll and scheduling as well as product inventory and ordering. Our salon generates the majority of our revenue, but we need a qualified individual who can grow the spa business as well.
-Deliver an outstanding customer experience with personalized and timely customer communication -Create fun, outside-the-box boutique environment and stay ahead of industry trends -Drive new revenue by converting fitness center members into customers and by generating word-of-mouth promotion -Attract the most talented stylists, massage therapists, and technicians in the local area and create high morale among existing staff. -Ensure the smooth daily operations of the spa & salon, including a. Proper booking of appointments b. Inventory of professional products c. Cleanliness of all areas d. Linen control e. Payroll f. Scheduling g. Retail 6. Staffing, hiring, performance evaluation - Budget, forecasting, yield management of physical and human capacity -Assist ownership or management with concepts and ideas to keep spa and salon ahead of its competition and in the cutting edge of the Spa industry. -Maintain highest standards with all staff