Job CategoryOther Position
Company NameCalifornia Health & Longevity Institute at Four Seasons Hotel Westlake Village
Address2 Dole Drive
, California United States
Contact NameMichelle Punj
At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
BASIC PURPOSE: Under the direction of the California Health & Longevity Institute Executive Director, Operations Manager will be responsible for ensuring all Service Cultural and Core standards are met in California Health & Longevity Institute. The role supports the Executive Director, Director of Nutrition, and Fitness Manager. ESSENTIAL FUNCTIONS: Ability to display a high level of integrity and professionalism at all times in dealing with guests and employees. Ability to develop close working relationship with Reservations, Front Desk, Laundry, Engineering, IT and Housekeeping as a support system operations. Ability to conduct regular meetings and/or training sessions in order to provide timely feedback to staff. Ability to conduct weekly walk through with Executive Director to ensure maintenance and cleanliness of facility including offices, living room, wellness kitchen, indoor pool, KFAS/TFAS, Fitness Center and back-of-house spaces.. Ability to enforce procedures and regulations with guest and employees. Ability to manage and order inventory of fitness and operational supplies. Ability to maintain Service standards and conduct standards testing. Interface with all relevant team members of wellness, Four Seasons, and medical to ensure a seamless guest experience including pre-work distribution and follow-up. Manage per diem employees directly including but not limited to scheduling, training, obtaining updated credentials, contracts, and insurance, and coordinating daily appointments. Ensure scheduling, and coordinate training, for full-time, part-time, on-call and per diem employees. Execute bi-weekly payroll processing for division. Review and approve all per diem invoices. Work closely with Executive Physical Coordinator to reserve and confirm Executive Physicals. Responsible for educating other relevant departments about wellness operations and changes with formal training; including but not limited to packages, promotions, services, protocols and procedures. Point person for reservations, spa, and front desk. Handle guest complaints keeping senior management well informed of any problems and action taken. Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency. Inform Director/Manager and team of any Special Attention, VIP guests. Responsible for greeting VIP guests upon arrival, providing tours of the facility, and taking ownership over guest experience including but not limited to creating custom itineraries and welcome packets. Responsible for coordinating consumer Wellness Kitchens including making recipe packets, hosting, seating, and billing consumer Wellness Kitchen’s via Open Table.
REQUIREMENTS: Education: Bachelors degree in a health or hospitality related field or equivalent experience Preferred Experience: 2-4 years experience in a supervisory field providing customer service in the spa, hospitality, medical or related industry. Skills and Abilities: People-oriented with positive attitude, professional appearance, strong public relations and customer service skills. Strong interpersonal and communication skills with ability to adapt based on needs of the guest. Exemplary intuitive listening skills along with exceptional oral and written communication. Exceptional attention to detail and follow through with outstanding time management and organizational skills. Proficiency with professional telephone and email protocols. Proven problem solving skills and sound judgment. Demonstrated ability to efficiently multitask and thrive in a fast paced environment. Must be able to function independently and as a team player with a strong work ethic. Advanced proficiency with Microsoft Office products, Spa Soft, and OPERA a plus. Must obtain HIPAA certification. Ability to quickly learn and effectively utilize CHLI specific software (e.g. Spa Soft, PrognoCIS, Lotus Notes, OPERA).