Company NameSanctuary Camelback Mountain Resort & Spa
Company TypeResort/Hotel Spa
Address5700 E McDonald Drive
Paradise Valley, Arizona 85253 United States
Contact NameDaniella Nicholson
Ranked in the Top Hotel Spas Overall & Top 5 Hotel Spas, Continental U.S. in Travel + Leisure’s World’s Best 2014 Discover an extraordinary journey of rejuvenation, balance and pure relaxation at the Sanctuary Resort Spa, one of the top destination spas in the country. Indulge in distinctive architecture, an array of lavish spa amenities, and an extensive menu of Asian-inspired services in twelve indoor and outdoor treatment rooms and outdoor Watsu® pool. Luxuriate amidst a tranquil Zen meditation garden and soothing reflection pond — renew your spirit at the ultimate spa retreat in Scottsdale. Sanctuary Spa is proud to be listed as a Four-Star spa for four consecutive years in the prestigious Forbes Travel Guide.
This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. This position also ensures the safety and comfort of guests, members and employees; with a focus in our superior standards which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence. JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive Promote a warm, relaxed feeling for members and guests and anticipate their needs. Personalize each body treatment to accommodate the individual needs of our guests. Interact appropriately with guest and members in conversation or simply presence. Must use member and guest name recognition. Follow established protocol to provide consistent, excellent service. Must arrive at least 15 minutes prior to the start of shift to prepare. Be extremely knowledgeable and able to accurately describe and sell services and products offered at The Sanctuary Spa. Educate guests on resort activities and facilities. Provide product prescription sheet for all body treatments. Maintain cleanliness, organization and restocking of your treatment room. This includes work station, the storage area, and other areas in guest view. Assist in helping with cleanliness throughout The Sanctuary Spa. Perform opening and closing responsibilities noted on massage therapist/room checklist. Maintain excellent communication between activity in the treatment rooms and receptionists. Provide accurate information to the receptionists regarding type and length of treatment provided to guests. Constantly review bookings for the day checking for booking errors, double bookings, special requests, etc. Assist members and resort guests with rescheduling or canceling as requested. Must successfully complete training in all Sanctuary Spa body treatments within first 90 days. Provide assistance when necessary throughout the Sanctuary Spa. Perform the full service; guest must be picked up on time and returned on time to ensure all appointments run on schedule. Perform any other duties as assigned by the Lead Service Provider or Assistant Spa Director.
Must have certification in a least one (1) of the specialties offered at the Sanctuary Spa. -Hot Stone Massage -Lymphatic Drainage -Shiatsu -Reflexology -Reiki Level II or III -Table Thai Massage -Watsu -Motherhood/Pre Natal Massage Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to sit and/or stand continuously to perform essential job functions. Requires extending arms, bending and stooping to reach materials. Hearing and visual ability to observe and detect signs of guests’ needs. PREFERRED QUALIFICATIONS Current Arizona State massage license. Must have at least 1,000 hours of certified training/education. Minimum of two (2) years massage therapy experience. - Training or knowledge in Aromatherapy theory/philosophy is preferred. Experience in a resort spa environment is a plus.