Job CategorySpa Management
Company NameHeavenly Spa by Westin Hilton Head Island Resort & Spa
Company TypeResort/Hotel Spa
Address2 Grasslawn Ave
Hilton Head Island, South Carolina 29928 United States
Contact NameTerra Orndorff
The Westin Hilton Head Island Resort & Spa is a 416 room, beachfront property featuring seven F&B outlets, 3 pools, a whirlpool, and 37,000 sq ft of meeting space.Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k. Company: Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
JOB DESCRIPTION Primary functions include, but are not limited to: (1) Providing outstanding service excellence, (2) assisting Spa Director in the generation and enhancement of revenue and (3) establishing and maintaining smooth and consistent flow of general spa operations and staff. (4) Retail store inventory, management and training. Job Specifications/Qualifications: (Min. knowledge, skills, and abilities required) . - Education/Training (or equivalent): 1 H.S. Diploma 1 College Degree* 0 Certification/License *desirable - Experience: (Type of work experience, min. number of years): At least two years of experience working with a Point of Sale (i.e. Book4Time knowledge desirable) and answering phones in a customer service environment. Minimum two years supervisory experience in a high volume customer service focused environment, preferably retail. Spa experiences a plus. - Technical or Administrative Knowledge: • Computer literate with good typing skills. • Microsoft Office experience: word, excel, PowerPoint. • Able to check and respond to emails. • Able to effective written communication skills. • Able to write legibly. • Able to operate basic business machines (i.e. calculator, fax, printer, copier) Computer literate with good typing skills.• - Required Skills and Abilities and/or: • High personal standards and values. • Ability to work with minimal supervision. • Excellent client care, service excellence and attention to detail. • Demonstrate sound follow-through, effective time management with sense of urgency and prioritization to complete all tasks and projects. Delegate and follow-up. • Demonstrate sound decision making ability for the best needs of the business. • Self-motivated. Able to encourage a positive and focused team at all times. • Demonstrate pleasant and appropriate phone etiquette. • Excellent listening and verbal skills. • Effective communicator. • Knowledge of basic accounting principles • Exceptional teamwork skills. • Responsible and dependable. • Flexible and Cooperative, • Maintains a professional appearance and demeanor at all times, • Serves as an involved, hands-on effective manager, mentor and leader. • Ability to meet US employment and eligibility requirements.
REQUIREMENTS KNOWLEDGE REQUIREMENTS & SKILLS NEEDED The Heavenly Spa Supervisor should possess the following knowledge and skills that allow them to perform their job with comfort: • Needs to be able to work in harmony with other department and Talent from the other departments. • Must maintain cordial and respectful relationship with other leaders of The Westin Hilton Head Island Resort & Spa. • Proactive and highly motivated. • Sufficient knowledge in the technical aspects of the role • Good level of communication required, both written and verbal. • The majority of the tasks of the Heavenly Spa Supervisor, is based around the team and • Basic computer skills • Must possess basic IT skills and information • Basic knowledge of the accounting procedures, math, as well as necessary budget analysis. • Detailed knowledge of the hotel, its services, and installations QUALIFICATIONS Education College education preferred Experience Previous supervisor experience is desired. Presentation All talents must maintain personal appearance and standard according to Marriott / Westin policy. This job description does not include all of the functions or tasks that the Heavenly Spa Supervisor is required to perform. The Heavenly Spa Supervisor is able to perform all duties that are related to their position in the hotel operation to ensure that we deliver the guest experience that is being expected.