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A Spa Journey That Could
Last A Lifetime.

Guest Services Manager

Expiration Date: June 11, 2017

Job Category

Spa Management

Company Name

Osmosis Day Spa Sanctuary

Company Type

Day Spa


209 Bohemian Highway
Freestone, California 95472 United States

Contact Name

Catherine Gollery





Company Description

Osmosis was created with the intention to serve as a catalyst for community, vitality, and awakening. Our mission encourages connection, earth-friendly lifestyle, and optimal health. Community Shared vision, right livelihood, and meaningful work are the cornerstones of our community-building efforts. To that end, we strive to cultivate relationships among our team, in our local setting, and by connecting visitors and leaders in the fields of health, sustainability, and spirituality around the world. We also support, sponsor, and participate in various local initiatives and events around the community that align with our values. Learn More. Sustainability Since our inception, Osmosis has been leader in promoting environmentally sustainable practices within the spa community. We have designed every aspect of your experience to minimize our impact on the environment, from our building materials to the products we use to our commitment to recycling and composting. We’re also a founding member of the Green Spa Network, a non-profit trade organization whose mission is dedicated to bringing sustainability practices to the spa industry. Learn More. Healing, Wellness and Vitality Our intention has always been to offer an experience that goes beyond relaxation. Our services are designed to offer true healing and to provide health benefits that sustain your body, mind, and spirit in your everyday journey. Beyond the uniqueness of our offerings—such as our one-of-a-kind Cedar Enzyme Bath—this commitment extends to the close attention we give to making you feel at home, comfortable, and taken care of. Communion with nature, meditation, and sound therapy are more experiences that we offer our guests to foster mental clarity.

Job Description

JOB SUMMARY: Manage daily spa operations and future bookings insuring a coordinated effort between guest services, the bath department and service providers. The Guest Services Manager (GSM) is directly responsible for the daily operations of the spa, with direct oversight of spa coordinators and Estheticians. This includes, but is not limited to the management of the spa staff to assure standards of performances are being met and exceeded, hiring, supervising, training, developing and scheduling of the staff and maintaining efficient and accurate scheduling of appointments to create exceptional customer experiences. This position will ensure positive communication between spa coordinator staff and provider staff and regularly updating all policy and procedure manuals. The GSM will be the first responding manager on duty during working days and is directly responsible for guest service satisfaction. Additionally the GSM will assist the General Manager (GM) and Retail Manager in the management, direction and development of the retail department and the strategy of the spa as a whole.

Job Requirements

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.  Able to work without direct supervision.  Able to work varied schedules that include weekday, weekend and holidays, including day and evening hours.  Able to remain calm and courteous with demanding people and difficult situations.  Excellent customer service skills.  Excellent communication skills.  Strong analytical skills, including ability to read financial reports and track statistics.  Marketing and retail sales knowledge.  High level of organization skills with ability to multi-task and prioritize.  Excellent teaching and training capabilities.  Strength in leadership, coaching, team building and interpersonal relations.  Able to problem solve and resolve conflicts exercising good judgment.  Able to maintain discretion and confidentiality of all guest, employee and spa information.  Able to enforce spa policy and procedure.  Able to multi-task and prioritize.  Able to be consistent in job performance and professional attitude.  In depth knowledge of Osmosis history and Cedar Enzyme Baths.  Perform requested duties of the GM

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.