Exceptional employment opportunities at the world’s finest spas, resorts and hotels. Click here to learn more.

Learn More
ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

General Manager - Cross Keys

Expiration Date: November 11, 2017

Job Category

Spa Director

Company Name

The Red Door Salon & Spa

Company Type

Day Spa


42 Village Square
Baltimore, Maryland 21210 United States

Contact Name

Jitka Jacob





Company Description

The Red Door by Elizabeth Arden, is the largest branded day spa & salon in North America with 28 locations and the first to introduce an Omni-channel approach, offering services in spa, at work and through customized events. Globally recognized brand with over 100 years of experience and a legacy you'll be proud to represent. Guests of The Red Door Salon & Spa can escape to any of 28 day spa and resort locations nationwide where they’ll discover state-of-the-art facilities an all-encompassing spa menu, complete with renowned signature services, enhanced specialty treatments and wellness recommendations, offers everything from skincare, massage and body treatments to nail care, hair design, make up artistry and more. Always on the industry cutting edge, we offer comprehensive technical training, including new hire, continuing education & vendor training. In addition to direct compensation, The Red Door offers a competitive benefits package, including medical and 401(k). The Red Door is an Equal Opportunity Employer and committed to workplace diversity. Opportunity is a beautiful thing at The Red Door. As we continue to expand and grow we are continuously looking for top talent who are passionate about the spa industry and impeccable guest service!

Job Description

As a General Manager at The Red Door, you will direct and manage day to day spa & salon operations to successfully achieve sales goals, business objectives and overall spa/salon profitability. Ideal candidate will project a professional image of what The Red Door represents in style, image, luxury and refined taste to employees and guests. We take care of people, and that includes our team! You will ensure a positive employee relation climate is maintained and employee-related issues are handled fairly and consistently. We love what we do! You will help ensure our team continues to provide impeccable guest service and expertise in their craft by motivating the staff and encouraging cooperation and teamwork. ESSENTIAL DUTIES: Spa Operations Formulate and execute strategic plans to measure performance and determine areas of major growth potential Recommend and develop spa marketing strategies to drive sales, to include in-spa promotions, community activities and effective advertising techniques Manage sales budget Review financial data, prepare management reports and perform administrative functions Conduct sales audits and monitor sales data Oversee salon standards, conduct daily walk-through and initiate maintenance/repairs Perform opening and closing duties as needed Enforce safety and maintenance procedures and ensure that all equipment is in good, safe working condition Ensure compliance with all state licensing and health requirements Human Resources Management Assess the market for qualified technician and management candidates and direct effective recruiting techniques Effectively communicate job responsibilities, performance expectations, standards, and company policies/guidelines; provide counsel, formally as needed, to correct behaviors Various administrative functions including payroll and benefits JOB SUPERVISES: Management team and technical staff

Job Requirements

QUALIFICATIONS: 3+ years of management experience in a high-volume retail, beauty/spa or service environment BS degree in related field and/or equivalent combination of formal education and experience Retail and product knowledge, with experience in developing promotional strategies Proven analytical, problem-solving and decision-making skills, to handle critical situations utilizing good judgment Regularly requires demonstrated poise, tact and diplomacy when interacting with those encountered in the course of work, some of whom may be demanding, dissatisfied or upset Excellent planning and time management skills to effectively accomplish goals Exceptional written and verbal communication skills People-oriented with positive attitude, professional appearance, strong public relations and customer-service skills Team player with strong leadership and supervisory skills, effectively work with and manage diverse personalities Proven experience in recruiting and hiring productive (commissioned) staff members from the beauty industry Flexible and available to work varied shifts, including evenings and weekends Some travel required In addition to direct compensation, The Red Door offers a competitive benefits package, including medical and 401(k). The Red Door is an Equal Opportunity Employer Apply Here: https://jobs.salonandspas.com/

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.