Job CategoryCoordinator / Front Desk
Company NameSothys Spa at the Lucky Dragon Hotel
Company TypeResort/Hotel Spa
Address300 W Sahara Ave
Las Vegas, Nevada 89102 United States
Contact NameAmy Rockwell
Sothys, a legendary name that represents excellence and prestige in beauty institutes and spas all over the world. Since 1946, the same passion for perfection and the same quest for absolute beauty revealed to women and men through well-being and effectiveness. A highly specialized brand, Sothys has always stood out with its extraordinary commitment to research and innovation. It claims its place as an avant-garde beauty expert. Sothys is the creator of Digi-Esthétique®, an exclusive massage method that - with the essential partnership of estheticians - helps transform the spa treatment into an unforgettable sensorial experience. Sothys is proud to announce the partnership with Lucky Dragon Hotel and Casino in Las Vegas. The Sothys Spa is an exclusive luxury Spa located inside this authentic Asian property offering professional face and body treatments, in addition to manicures and pedicures.
Sothys Luxury brand in partnership with the Lucky Dragon Hotel Las Vegas are looking for front desk coordinators with outstanding guest service skills to deliver 5 Star Create a welcoming environment for guests and staff alike. Develop and maintain client relationships. Responsible for providing customized, personal attention to guests that meet and exceed expectations. Hold and maintain standards of spa and hotel in all interactions with guests and staff. Handle daily transactions include cash, credit and check. Open and close facility. Coordinate and facilitate day to day operations of facility. Sell spa gift certificates. Guest check in and check out. Operation of multi-line telephone system. Inventory management. Demonstrate, introduce and assist guests with retail products. Inform guests of spa policies and procedures. Optimize client bookings, cross sell and cross promote services. Provide tours of facility. Maintain accurate logs and accounting books. Maintain and stock work area, retail shelves, locker rooms and common areas. Respond to inquiries over the phone, in person or online. Maintain client flow and manage daily books of technical staff. We are looking for full time and part time front desk coordinators.
Excellent computer and phone skills. Knowledge of spa software systems. Previous experience working with SpaSoft Spa Management Systems a plus. Knowledge of Hotel Logistics. Familiarity working in a luxury spa environment. Ability to follow and maintain protocols set forth by Sothys. Follow all guidelines and procedures set forth by Sothys and Lucky Dragon. Communicate with staff concerning changes to schedule, client cancellations, guests arrival or issues pertaining to a guest. In depth knowledge of all spa services including contraindications. Ability to multitask. Must possess strong organizational and analytical skills. Excellent communication skills. Team Player, passionate, motivated and attentive. Excellent phone etiquette. Ability to handle guest complaints and resolve issues to guest satisfaction. Identify areas of concern or issues and communicate them with management. Maintain a professional appearance. Ability to work independently. Possess good judgment. 1-2 years’ experience working for a hotel, spa or medical facility.Must be flexible – can work all shifts, weekends and holidays.